CitiairReviews of citiairtravel.com

This entire pocess absolutely sucks. They make you feel like you are committing a crime booking tickets from them. I have no idea why no body will get upset with this entire process. They send you a verification form , you sign your life to the company ( almost) and then give the front and the back of the card. There is no guarantee that this information will not be stolen ( other than the mag strip they have everything else). You need to send them pictures of the card. They also put a charge and then they want you to confirm that the charge they made is correct. Wasting time

Don't book through these people!!! You'll regret it I assure you. For starters they don't speak English. NO ONE THERE DOES. Booked a flight to Hong Kong via United Airlines which for two days they never billed my credit card. They'd already sent a "sample billing" for .20 cents so they knew the card was valid. I called them to ask why my card had not been charged,but again - NO ONE THERE speaks English. So, was told (I think), the'd get back to me in five minutes. There reply was to cancel my reservation. Unbelievable! Not that bid a deal one would think except the next day United nearly doubled their fares - not exaggerating - thanks United. So the flight I preferred now cost me $1,800 more (three of us) and over the holidays. Booked a different flight via EVA Airlines and through Expedia which went flawlessly. They called to confirm the reservation and even helped me pick seats for the flight. You get what you pay for. But if you're fluent in Indian and are into getting screwed give these guys a shot.

Don't book from them!!!!!!!! they are the worst! I book a flight for $948 and I was charged $1500. Now, I am on the phone with the customer service, who does not speak any English. I feel like I was roobed!

Worst experience ever. I paid with my card, after 4 days got an email that my flight was cancelled. I was not able to understand a word from their customer support - seems they outsource it to India. They offered me to buy a new ticket 200 $ more and hang up the phone...

Be aware while using this company, as they write a line in your approval email saying this ticket is not refundable. But the meaning of this is, even if you contact them for any change they will charge you $300 which is your hard earned money they are trying to earn for free. I would just you use them just for quotes, and then book your tickets directly with Airline company by calling them. Give the quote reference on flights and fare, they will match is 100% also once you book through them there will be no hidden charges like Citiair does. I believe this has happened with many other who booked with Citiair before. Like this review if you had a bad expedience with Citiair. -SK

CITIAIR is the WORST TRAVEL COMPANY EVER..We had total trouble at Minneapolis airport, Amsterdam airport they make us pay at the Delhi airport because they are not seeing the electronic ticket for my son and At Delhi airport they make us wait for 5 hours and charged me to let my son travel with the grand parents ,These is totally unacceptable . I reach out to company couple of times they are not even responding putting me on hold for long time and asking to call again

Their customer service is completely useless. I had to change my flight dates and they did not respond to me for two days after I made more than 20 calls to them. Finally when they return the call they said they do not have any tickets left. Not experienced such customer service in the last 9 years I have been in the USA. I would make sure none of my ~20 friends ever purchase tickets through them. I had to re-book my tickets and they gave me $0 back. Please avoid them if possible.

I purchased ticket for Delhi. Agent Seha was very helpful and got me great price. After confirming itenary the ordeal started. The verification process made me feel like I am not using my own card but a stolen one. It took me more than 45 minutes to complete the transaction. The whole process went like this. 1) They act like you are getting million $$ mortgage. The sent a purchase form. That required all details about you and your credit card 2) the form also require photo copy of front and back of your card - What the heck? 3) After the form is submitted I was asked to provide the verification charge they have put on my card. I was not in front of computer and there was no way to verify the amount except calling bank. I called the band and was able to get the card. 4) I called the agent and told him the amount charge but the process was still not complete. He asked me to send an email stating the amount as proof. What a screwed up verification process. I talked to manager but not help.