CitiairReviews of citiairtravel.com

Worst agency I’ve ever worked so far! I. This COVID situation, my flight got canceled. I called Lufthansa directly and they are saying I should get a refund but I need to work with citiair since I booked with them. I called citiair at least 10 times, either they are rudely saying they can’t help or they are not picking up. I’m stuck now ! Stay away from them!

This company, Citiairtravel.com, has repeatedly displayed a total lack of of customer care or concerns for their customers, me included. As an active consumer, I strongly advise that you avoid patronizing Citiair, before enlisting any of their travel services. You have been warned.

I had been booking with this company for several years and never had issues until the most recent one. I never had to call them after tickets were booked but this time I had the worst experience dealing with some agents like Archana Perumal, who have absolutely no sense of any customer service extremely rude. I am NEVER going to recommend this company or book with them again. I am posting this on Facebook as well & as many platforms possible

DO NOT BOOK FROM CitiAir Travel. They really beat you with complexity. I wish there will be an option to choose negative Star. They have not sense of responsibility after the book a ticket for you and get money. The customer support person don’t understand your request. They are worth less and waste of time.

Hi Everyone, I recently purchased tickets from Citiair travels. One of the worst ever travels I met. Their service is not at all worth enough for the money we are paying. Once you booked the tickets and sent money, that's it they wont even care about your travel. I travelled with my son 7 yrs old, I really felt the pain in my as s going through with citiair. better find some good travel agent or book your tickets directly in airlines. Thank you!

I can only use Foul language to describe CITI AIR Travel.I had a very bad experience with this fraud company,who says they mention fake information and clauses on website like other agency do. There is a very rude supervisor BHARATHI not sure if that is a true identity ,who was very rude in responding.My flights are cancelled at the last minute and they were not even responsible in choosing the alternate flight. if you book the tickets with CITIAIR travel you will be the end sufferer.This Agency is not fit to maintain company standards. It is a utter crap and the Manager or supervisor BHARATHI is a complete nonsense.

They are cheat in this business with full of lies. They will say beat the price and give cashback but they won't beat price and they delay booking so price go up. They come back with lies saying we will offer better service so no change in fees but will give cash back without beating price. They won't give cash back also. I have all proof they are cheat in this business. Once payment is debited they won't answer calls suddenly your person who calling every 5 mins will be busy some other person will answer Always better to go with trusted sites or direct airlines then this cheat agents I will not book again with this frauds

Beware! Think 1000 times before making any booking with this agency. It used to be good but now, its literally NIGHTMARE. I like to share my personal and very horrible experience. I had booked 3 return tickets to India on 20-April for 15-June travel from Emirates airline. I made a call to airline 13-June (2 days before to fly) to reserve my seats. And, I was shocked when I understood that my departure tickets are cancelled on 22-April itself. I was on call with Airline for whole night to find out the reason of cancellation and as Airline explained, It was clear fault of CITIAIR as required information for booking was not shared with airline by Citiair on time. One of the junior agent of citiair accepted it, too as he forgot, he should not accept it. I reached out to CITIAIR to resolve this issue ASAP but they stopped picking my call after making this blunder. I spent 2 whole sleepless night before travel because of this unprofessional people. Agents are very rude, specially Prabha. I wish, I would give them negative rating.