CitiairReviews of citiairtravel.com

I would give zero stars if there is an option. They booked a round trip air india ticket, took credit card details and charged me twice. When I raised this- they refunded extra payment and messed up ticket. So I ended up paying for round trip, and after my one way travel was done I tried to reach out airlines for re-scheduling. Thats when I knew my ticket is suspended and I need to book another ticket for my return. When emailed to follow up- apparently there was no response. So they suck your money and you dont even get to travel. Be aware of this fraud travel agency and never book with them.

AVOID CITIAIRV TRAVEL..Worst Customer service. I have been a long term customer and booked close to 10 trips.But this time while I was trying to do a ticket date change, I was following for almost 30-45 days. Till now issue is not dolved. Per Lufthansa policy,this return ticket need to be booked before Jan-31-21 else it will be cancelled. Since Dec-05-21,I was following withe Citiair agents with emails and multiple phone calls.Today it's Jan-27 and just 1 more weekday left to book the ticket. I am having sleepless night here and staying awake waiting for their call. UNBELIEVABLE....WORST NIGHTMARE..AVOID CITIAIR TRAVEL

Run Run Run...DO NOT BOOK WITH THEM!! I would give them negative stars if I could. They are absolutely the worst travel agency I have ever had to deal with. I needed to reschedule my flight due to emergency and they tried to charge me extra penalties saying the airlines was charging them. I spoke to 10 different agents of the airlines who said they charge 0 in fees and even put an agent from CitiAir and the airlines’ representative on conference call who told the CitiAir guy that they do not charge those fees. The CitiAir guys still were adamant about charging those fees and claimed that the airlines’ agents didn’t know what they were talking about. To be clear, the CitiAir agent said that he knew better than the representative of the airlines about their fare rules and penalties. They are completely deluded and do not have an ounce of respect for their customers. They make up random fare rules and try to loot your money. I would run as far as possible from this company. You will have much more peace of mind booking directly through the Airlines. Run Run Run

Worst experience, better to book it directly through airlines or online websites, lost money because of them won't recommend them

I believed and was booking my tickets for last 5 years Wirh these guys. During covid time i got to know the clearly its a fraud company. To apply refund/ cancelation due to covid ( flight itself cancelled) they charged additional $25 as processing fee. But no one have minimum ethics to update what's the status. Do not book using citiair. When i send email also no reply.

I bought 2 tickets from CitiAir for the mid of 2020 and it got cancelled due to Covid. They have issued me a PNR which is valid for 2 years and while i was trying to utilize the existing PNR to reissue a new ticket they are asking me to pay 40% additional money. When i directly checked with the airlines they are saying there is no additional fee requested for the re-issue of the ticket but CitiAir is trying to loot this money from me. On top of the extra money, i also had depression with the long conversions and wait period with them to check the status for at least 2 days. I strongly recommend to book your tickets directly the Airline instead of going through agents like CitiAir.

I wish to give them 0 Rating; Been their customer for years now, but they showes their True colors during this Pandemic...when they should be more helpful...But they decided to start Looting people based on this!!! We Travelled to India in Jan and Purchased Tickets in October and Date changed in Feb, Just before Lockdown. we already spent huge amount in returning back through Vande Bharat. And my Nightmare started when i started enquiring about Refund, they said i would get back 40-45% and full refund for Date change. When i got my refund i was awestruck as they returned only 25% and no refund for fare difference. After Multiple calls since July....now their team is trying to explain me. This Company is FRAUDdDDDDDDDDDDDDD...Stay Away...Better purchase through airline if we have to spend little more as they are tranparent in events like these and our lifes would be easier. I Generally do not Rate unless its really Needed and i had to do this.

Same experience as other customers. $690.00 date change fee charged for 2 tickets with penalty of $500.00 and rest are ticket price changes. Due to Covid-19 the flights got cancelled and I contacted Singapore airlines to refund the penalty plus price difference, they agreed but these guys refused and they didn't put a request for refunding the penalty and price difference. I have been a customer with them for many years, this year I have decided that this is final transaction with them. Bye bye citiair.