Kris H.
One word wrong, still over a week before shipping and refuses to fix.
I ordered a $300 order, a couple hours after, I realized that some of the shirts said a different thing on them. My mistake, yes. I called them. You can not talk to a person. You can only request to modify or cancel order or track your order. So then I did a live chat with them. Twice. The first time the person didn't hesitate to tell me no about changing to the other wording. Said that the order was already processed. However, according to tracking it is not going out till next week. The second chat, the "same" person said he would look into it. They acknowledged that I just wanted one word changed. I told them which shirts needed changed and they said that they would look into it. I also offered to pay extra to get this changed. End result was that the shirts will not be changed, because they are already "processed". I was excited about surprising my ER crew with these shirts. The past month has been rough on us, and we work Christmas. Now, I am just frustrated and out of money. Shop with a more reputable company.


