circupool.comReviews of circupool.com

I received my order quickly. Unfortunately, this is only the second summer that I have had my salt system and I should not have to be replacing parts already. The first summer, the system worked flawlessly. This summer, I have to clean the salt cell at least every two weeks to clear the "low salt - cell maintenance" alarm.

We've been working with circuit pool now for approximately one year. Having just switched over to this manufacturer from Jandy and Pentair. We've worked with Pentair and Jandy in the past and have had excellent customer service as well as some reliability issues with that particular equipment. That’s par for the course…. the reason why we switched over to circuit pool is because of their fantastic warranty period of seven years. Being new to this company we've only purchased four or five units and have had excellent customer service all along the way with questions being answered and items sent out as needed. This morning was an exception to previous experiences. We felt compelled “Sonny Adams” who claimed to be with the company for 25 years was probably the least helpful, argumentative customer support agent I've talked with in many years. I was greeted by him picking up the phone and with a barely audible tone a asked “what's your account number….” No hello or introduction….nothing but that. The experience degraded from there over the next 10 minutes of discussing our issues with the salt cell with him. He was defensive, and argumentative about an issue that was as cut & dry as far as we were concerned. (having 17 years of experience out in the field dealing with salt cell generators all day long everyday) The issue for the point of record was the cell was NOT producing. Plain and Simple. We know what cells look like as they are producing sanitizer, this one (as compared to the others on route) was not. Additionally, when we shut the pump off there was no red flow light indicated on the Control Board. This would clearly indicate (without exception) that there's something wrong with either the flow sensor and or the Control Board. All valves in the system inline and on. It took approximately 10 minutes of him arguing with me the possibility of this being a chemistry issue rather than just saying “what's your address I'll send you out the replacement part.” Finally, we got “there” but he wanted me to give him my credit card number before he would send me the replacement part. I ended the call there. This is not at all consistent with other tech support personnel we've talked with at CIRCUPOOL. Management should absolutely be aware but this. He is not the person you want having field your telephone calls with companies that are trying to sell your equipment.

2 Shipments, for the second I never received a tracking number. I sent 2 emails to Circupool with shipment queries both remaining unanswered.