Circle MedicalReviews of circlemedical.com

I’ve been in an ongoing chat with Circle Medical’s Billing team since November 2024 about an overcharge, and they’ve been completely unhelpful, slow, and evasive. Despite confirming with my insurance that the claim has already been processed and paid, the rep ignores my questions and the information I’ve provided and keeps responding with the same generic line that “the claim is still processing.” It takes days or even weeks to get a reply. I asked for the number of this claim that’s “processing” so I could verify it with my insurance, and it turned out to be an invalid claim number. When I told the rep that my insurance confirmed the claim number was invalid, he completely ignored everything I said and just repeated that my claim is still processing! This whole experience has been beyond frustrating, and it feels impossible to get real help from them. If you’re in California, local pharmacies will not accept telehealth orders for controlled substances. Mail-order pharmacies worked for me (but with delays and miscounting issues), but dealing with Circle Medical's billing team has been nothing but a nightmare. Stay away from this place.

This place should be called circle jerk medical. It sucks. The drs. Suck, there’s no support staff just a bot that never goes anywhere. You’re better off with anyone else. Anyone.

After meeting for initial appointment, the doctor did not show up to the follow up and then following appointments were cancelled by the company.

First they should say on your website not to bother with trying to get an Adderall prescription if you take any kind of mood drugs, like klonopin.I called and was told this, I hung up and called back because I only needed a recommendation to give to my doctor. So I did talk to a therapist and she gave me a recommendation, and she said she would see that I was not charged the $50.00 for the first call. I was charged $50.00 and $114.65 and $64.35, which totals $229.00. And, my psychiatric group said her recommendation was no good. So, I got a total charged of $229.00 for NOTHING. I did finally find a good doctor who actually Listens to their patients, But I do not recommend this group to give you anything but a big charge.

App is very poorly designed and unreliable. Had to call them multiple times to resolve. Looking at other reviews online it seems many people have issues (for example uploading thier insurance details etc). Would not recommend.

I did not receive any help from Circle Medical. First appointment $100, next appointment they no showed, next appointment no show, next appointment no show, next appointment I met a different provider.. I left feeling stressed and confused and told to go get a physical. Then they wanted $218... for what?? I dont know. I tried to get this resolved. They would not waive the $218. Don't use this company. They are a rip off.

I saw a doctor in the morning, seemed straightforward and as if my needs would be met. After going to the pharmacy nearly 3 hours later, I was told no prescription was sent over. This was an urgent matter and this was highly concerning. I’m not satisfied with the services and am extremely frustrated. I’m now having to go to an urgent care to get a prescription from a different doctor since I was left without the medicine I need immediately. I will be asking for a refund on any charges because this is ridiculous.

I had my first patient visit with Adam W. on January 7th. I was under the impression that after seeing a provider, I could move forward with treatment. However, Adam requested lab results, which I had completed recently (within the past month). I promptly sent these results to the support email, as instructed. The email stated the results would be uploaded within 24–48 hours, but my provider still did not see them on the portal. Despite sending screenshots of the results directly, the issue remained unresolved. Frustrated by the lack of communication and follow-up, I decided to cancel my follow-up appointment with Adam since my provider never received the results. It has been now over a week, and I have yet to hear from anyone regarding this matter. The level of follow-up and care I’ve experienced with Circle Medical has been disappointing and feels impersonal—like I am just another transaction. Worse, I am still not feeling better and am left without a clear path forward. I expected a higher standard of care and communication…