Circle MedicalReviews of circlemedical.com

Response from Circle MedicalApr 29, 2025

Hi Alvin, thank you for your review. Your feedback is very important to us and we take all patient concerns seriously, reading each response carefully to ensure we are continuously improving. We're sorry to hear the provider did not show to your appointment. If you are still needing assistance with rescheduling, please reach out via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. Your message will be flagged to us right away and we would be happy to help any way we can.

Response from Circle MedicalApr 15, 2025

Thank you for taking the time to voice your concerns and share your feedback. We take all complaints seriously, and we would love to better understand what happened. Circle Medical strives to provide patient-centered care, and we are sorry to hear about your experience. If you are able, please reach out via our secure, HIPAA-compliant chat and ask to speak to the Patient Relations team so we can investigate this situation further.

Response from Circle MedicalApr 4, 2025

Hi there, thank you for taking the time to share your concerns. We take all patient feedback very seriously and read each response carefully to ensure we are continuously improving. It is important to note, however, that as we are a Primary Care Clinic, we do not have any Psychiatrists in our roster. Psychiatrists are specialists, whereas Primary Care Providers are general practitioners. Additionally, part of our process for new patient intake requires the receipt of any previous medical records that may be pertinent to the area of care. Thank you again for your review, and please reach out to us via the chat system in our secure, HIPAA-compliant app for any other questions or concerns.

Response from Circle MedicalApr 1, 2025

Hi Sam, thank you for sharing your review. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving. We would like to better understand what happened here and determine any actions we can take to make things right. We kindly ask you to reach out via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. Your message will be flagged to us right away and we would be happy to investigate further.

Response from Circle MedicalMar 31, 2025

Hi there, thank you for sharing your review. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving the overall patient experience. We would like to know more about what happened and kindly ask that you reach out to our support team via the chat system in our secure, HIPAA-compliant appt. We would be happy to investigate this for you and determine any actions we can take to make things right

Response from Circle MedicalMar 24, 2025

Hi Jon, thank you for your review and taking the time to share your concerns. We're sorry to hear you have not had a positive experience with us. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving. Our process for ADHD intake does involve 2-3 appointments, and we try to be as transparent as possible about what to expect on our website. This is done so that we can establish a relationship with our patients first, and get an overall picture of their health before prescribing anything. Our support team is also here to assist you with any requests you may have, and if you need any help in transferring a prescription to a different pharmacy, this is something that our team can help with. If you have not received a response yet, please mention that you would like to speak with the Patient Relations team and your message will be flagged to us right away. We would be happy to investigate further and determine any actions we can take to make things right.

Response from Circle MedicalMar 17, 2025

Hi there, thank you for taking the time to share your review. We take all patient concerns very seriously, and we're sorry to hear you have not had a positive experience with us so far. Due to recent changes in our practice, Circle Medical providers are not currently able to see patients covered by Medicare in most states. Please know that we are working diligently to restore coverage and be able to continue care with Medicare-covered patients in the near future. We are committed to keeping all our patients informed and look forward to when our providers can once again see Medicare-covered patients. Please reach out to us via the chat system in our secure, HIPAA-compliant app if you have any other questions or concerns.

Response from Circle MedicalMar 13, 2025

Hi there, thank you for your review. We're sorry to hear you have not had a positive experience with us so far. We do have a satellite location in DC, however, our satellite locations have limited availability and reduced range of services. For assistance in booking an appointment at one of our locations, please chat with our support team via our secure, HIPAA-compliant app and we will be happy to help you out!