Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle MedicalReviews of circlemedical.com

3.61,274 reviews
Clinics
333 1st Street #A, San Francisco, California

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Circle Medical

About Circle Medical

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment

Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: circlemedical.com
Website: circlemedical.com
Category: Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Circle Medical reviews

Showing 44 reviews with 2 stars · Clear filters

Clarissa
Nov 16, 2023
Payed for three 5min appointments because nobody answered me.
I had a problem with my prescription and sent a message in the chat. Nobody answered me and I had to schedule 3 video appointments with my primary doctor to fix it (she sent the wrong amount of medication to the pharmacy). Spent unplanned $60 dollars in 2ish weeks for 5 min appointments. Not satisfied with the service.
Response from Circle MedicalNov 30, 2023
Hello, and thank you for taking the time to voice your concerns. We have recently been experiencing a surge in patient requests, specifically those related to prescription/pharmacy issues, and we are working hard to assist all patients as quickly as possible. However, I do know how frustrating the delay has been for many of our patients. I would love the chance to better understand this situation as well as determine any actions we can take to make things right. If you are able to, please reach out to me via the chat function of the Circle Medical app (and please make sure to mention my name, Wanji, in your message), and I can look into this situation from there.
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Jaclyn
Nov 16, 2023
Choose Provider Carefully
The initial appointment with Matthew Caffey was okay, but then he canceled last minute on the follow up appointment. I rescheduled the appointment, and this time, I just did not feel like he wanted to work with me. I had two different issues that I wanted to discuss and had included in the reason for appointment. Caffey was late to this follow up and then acted annoyed with my wanting to address the two different issues as well as the questions I had for him. He also was going to end the call early, had I not pointed out I didn’t have my full time yet since he was late. Then during the call, he said I could schedule with someone else if I wanted to, which felt unnecessarily defensive and rude when I was just trying to better understand the process. I still set a follow up appointment in an effort to give it one last chance, which he ended up canceling as well. Just felt very unprofessional in the handling and why I did not return as a patient.
Response from Circle MedicalNov 30, 2023
I am sorry to hear about the experience you've had with us and assure you this is not in accordance with our standards of patient experience and care. If you can, please reach out to me through the app I would love the opportunity to look into this and see how we can make things right.
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Kaylee
Nov 16, 2023
Disappointing customer service.
Almost every experience and interaction I have had took several days to get even an initial response. Then, the doctor’s response took almost 2 weeks, just to send the prescription she prescribed to the correct pharmacy. Very disappointing because I really respect and like the doctors I have met with, but the customer service following my appointment was unacceptable.
Response from Circle MedicalNov 30, 2023
Hello, and thank you for taking the time to provide us with your feedback. We understand that the increased chat response time that has been present recently has caused much frustration for patients. I would love to be able to better understand what happened, so if you are able, I would also encourage you to reach out to me via chat (make sure to mention my name, Wanji), so I am able to further investigate and assist from there.
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Michael
Nov 16, 2023
With zero notice they stopped accepting…
With zero notice they stopped accepting my insurance.
Response from Circle MedicalDec 4, 2023
Thank you for bringing this to our attention. I encourage you to reach out to me (Wanji) through the app as I would love the chance to look into this further, we are just not able to discuss patient-related issues over public channels.
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Bob
Nov 16, 2023
The doctor is great but the platform is…
The doctor is great but the platform is awful! They messed billing, and, other administrative things that should be basic!
Response from Circle MedicalDec 4, 2023
Hi, thank you for providing us with this feedback. We take review responses very seriously as they help us to improve our care. If you are able to, please use the chat function of the app to reach out to me (please make sure to mention my name, Wanji) as I would love the chance to further investigate and better understand this issue, as well as figure out any actions that can be taken to make things right.
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Walter
Nov 16, 2023
sleep study
after multiple connections with Dr. Li and others that included a sleep study, Verus Health Care still reports that they have not received documentation that allows them to order CPAP supplies. Can you please check on this and let me know how this problem can be addressed?
Response from Circle MedicalDec 4, 2023
Hi, thank you for bringing this to our attention. I encourage you to reach out to me (Wanji) through our Circle Medical app. I will be able to assist you further from there, we are just not able to discuss patient-related details over public channels.
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Joy H.
Nov 16, 2023
Well you guys forgot two of my…
Well you guys forgot two of my medications I did not get to have my appt bcuz of a insurance a billing problem. I was and am still going to put 100 down Friday on my bill. Can I get my Adderall n Vyvanse sent in by samantha dastrup
Response from Circle MedicalDec 4, 2023
We are happy to look into any issues and problems our patients have via our secure HIPAA-compliant app - we are just unable to discuss any health-related details on public channels.
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NA
Nov 16, 2023
Horrible experience in my opinion
Horrible experience in my opinion. Tried to do a sleep study but they sub contract it out. Then CircleMed wouldn’t take responsibility for the other company not getting the medical device to me for testing. Never got the sleep test and never got the $180 back that I paid for it. The circle med provider was nice though, for what that’s worth.
Response from Circle MedicalDec 4, 2023
I am sorry to hear you didn't have a positive experience with us. I assure you this extent of wait time is not in accordance with our standards of patient experience or care. I encourage you to reach out to me through the app. Please be sure to mention my name (Wanji) and the chat will be flagged to me directly, as I would love to look into this situation further and figure out what can be done to make things right. Thank you.
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