Circle MedicalReviews of circlemedical.com

Response from Circle MedicalJun 26, 2025

Hi Nichole, thank you for taking the time to share your review. Your feedback is important to us and we take all patient concerns very seriously to ensure that we are continually providing the best possible experience. If you are able, please reach out to us via the chat system in our secure, HIPAA-compliant app and we would be happy to look into this further for you, and provide any additional assistance you might need.

Response from Circle MedicalJun 5, 2025

Hi Cali, thank you for taking the time to share your review and experience. We're sorry to hear about the action delays affecting your medication. Our team is currently looking in to this and will be following up with you accordingly. Please be sure to check your messages in the app and let us know if there's any other assistance you need!

Response from Circle MedicalMay 20, 2025

Hi Daniel, thank you for taking the time to share your review. Your feedback is very important to us, and we take all patient concerns seriously to ensure we are continuously providing the best possible patient experience. There are certain medications that do not require monthly follow-ups, but for any controlled-substance medications - such as for ADHD - we do require monthly check-ups to ensure that we remain consistent and complaint with prescription and symptom monitoring. We try to be upfront about our policy and requirements on our website, but for more information and further questions, we invite you to reach out to us via the chat system in our secure, HIPAA-compliant app.

Response from Circle MedicalMay 20, 2025

Hi John, thank you for sharing your review, and we apologize for the delays. Your feedback is very important to us and we take all patient concerns very seriously. Our billing team is working hard to respond to all patient requests as quickly as possible in the order that they come in. If you still do not have a response from them, you can request to speak with the Patient Relations team and your message will be flagged to us right away. We would be happy to look into this further for you and investigate what happened.

Response from Circle MedicalMay 16, 2025

Hi there, thank you for taking the time to share your concerns. Your feedback is very important to us, and we read every response carefully to ensure we are continually providing the best possible patient experience. If you are a new patient, our intake process may involve 2-3 appointments, depending on the type of care you are seeking. This is to ensure that we have a holistic picture of your health before potentially prescribing anything. For insurance, we are a PPO clinic and accept most of the big insurance carriers. You can upload your insurance information directly in our app and see a list of in-network providers. If your insurance is not directly accepted, we can always provide an itemized receipt which you can then give to your insurance company for any possible reimbursement. For more information, and to answer any other questions you might have, we invite you to reach out to us directly via the chat system in our secure, HIPAA-compliant app and we would be happy to assist!

Response from Circle MedicalMay 14, 2025

Hi Amanda, thank you for taking the time to share your review, and we're sorry to hear about your experience. Your feedback is very important to us, and we take all patient concerns very seriously to ensure we are continually providing the best possible patient experience. We would like to know more about your billing experience to better understand what happened. If you can, please reach out to us via the chat system in our secure, HIPAA-compliant app. From there, you can get connected to our billing team who will be happy to investigate this further for you and determine any potential steps we can take to make things right.

Response from Circle MedicalMay 7, 2025

Hello Brian. Thank you for taking the time to share your concerns, and please know that we truly value your feedback. At Circle Medical, once our patients’ insurance processes the claim for an appointment, our patients will receive an email notification containing an invoice for the appointment. If our patients have any concerns regarding the invoice they receive, we encourage our patients to contact their insurance provider or our Patient Care Team for further assistance. If you are able, please reach out via our secure, HIPAA-compliant chat on the Circle Medical App, and we’d love to look further into this.

Response from Circle MedicalMay 5, 2025

Hi there, thank you for taking the time to share your review. We take all patient concerns very seriously, and read each response carefully to ensure we are continuously improving. We're sorry to hear this has been your experience with our providers. We are committed to providing a compassionate and patient-centered experience, and we never want our patients to feel like they are not being heard or valued. In regards to prescriptions, we have a positive working relationship with a number of large chain pharmacies, as well as many local ones. We encourage you to reach out directly to us via the chat system in our secure, HIPAA-compliant app if you have any other feedback or complaints. We would be happy to address them and assist any way we can.