Circle MedicalReviews of circlemedical.com

Response from Circle MedicalOct 15, 2025

Hi there, thank you for sharing your review. Your feedback is very important to us and we take all patient concerns seriously to ensure that we are continually improving. We're sorry to hear about your experience so far and would like to look into this further for you so that we can determine any possible actions we can take to make things right. If you are able, please reach out to us via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. We would be happy to help any way we can.

Response from Circle MedicalSep 24, 2025

Hi there, thank you for taking the time to share your review. Your feedback is very important to us and we take all patient concerns seriously to ensure that we are continually improving. We're very sorry to hear that your experience has not been a positive one, and we would like to know more about your situation. If you are able, please reach out to us via the chat system in our secure, HIPAA-compliant app and our support team will be more than happy to document your feedback in more detail.

Response from Circle MedicalSep 9, 2025

Thank you for bringing this to our attention – feedback like yours plays an important role in helping us enhance our care and improve how we do things. We would appreciate the chance to learn more about what happened and see how we can make things right. If you are able, please connect with us through the secure, HIPAA-compliant chat feature in the app and ask to speak with the Patient Relations team. We are here to help and would be happy to look into this further.

Response from Circle MedicalAug 18, 2025

Hi there, thank you for taking the time to share your review. We're very sorry to hear about your experience. Your feedback is important to us, and we take all patient concerns seriously to ensure that we are continually providing the best possible patient experience. Someone will be reaching out to you via the chat system in our secure, HIPAA-compliant app to find out more about what happened, and determine any potential steps we can take to make things right.

Response from Circle MedicalAug 13, 2025

Hi there, thank you for taking the time to share your review and concerns. Your feedback is very important to us, and we read each response carefully to ensure that we are continually improving the way we care for our patients. We're sorry to hear that your last experience has not been a positive one. Typically, our providers have 24-48 hours after an appointment to complete their notes, send out any applicable prescriptions, and order any necessary labs or referrals. However, we also understand that some situations may call for a more immediate turn-around time. We also know how important it is that our providers be fully focused on meeting with their patients for the full duration of the appointment. We will be looking into this further to investigate exactly what happened, and we will be sure to document your feedback for our Clinical Leadership team to take any necessary steps. If you still have not received your prescription, please reach out to our support team via the chat system in our secure, HIPAA-compliant app

Response from Circle MedicalAug 8, 2025

Hi Nastaran, thank you for taking the time to share your review. We're sorry to hear that you have not had a positive experience so far. We are committed to providing a compassionate, patient-centered experience, and we are always striving to improve the way we care for our patients. We would like to know more about your experience and look into this further to better understand what happened. If you are able, please reach out to us via the chat system in our secure, HIPAA-compliant app and we would be happy to investigate.

Response from Circle MedicalAug 1, 2025

Thank you for taking the time to share your concerns. To clarify, Circle Medical is a Primary Care Practice that does not see patients under the age of 18. That being said, we would love the chance to look into this situation further. If you are able, please reach out via our secure, HIPAA-compliant chat system in the Circle Medical app and our Patient Care Support Team will be here to assist.

Response from Circle MedicalJul 9, 2025

Hello Frank. Thank you for taking the time to share your concerns. We strive to provide supportive, safe, and effective patient-centred care, and we are truly sorry to hear about your experience. At Circle Medical, our providers are board-certified in primary care and may not always be equipped to support patients with certain medical histories. In order to support our patients and ensure their safety, we may recommend establishing care with a local specialist.
 
That being said, we take these kinds of concerns very seriously and would appreciate the opportunity to investigate this further. If you can, please reach out via our secure, HIPAA-compliant chat on the Circle Medical App, and our Patient Care Support Team will be here to assist.