Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle MedicalReviews of circlemedical.com

3.61,274 reviews
Clinics
333 1st Street #A, San Francisco, California

Call Directions Website

Circle Medical

About Circle Medical

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment

Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: circlemedical.com
Website: circlemedical.com
Category: Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Clinics, California

Circle Medical reviews

Showing 44 reviews with 2 stars · Clear filters

customer
Jun 17, 2024
Sent providers half a dozen messages…
Sent providers half a dozen messages over the app trying to get answers to basic questions. No responses to phone calls/voicemails. Awful
Response from Circle MedicalJun 17, 2024
Hi there, and thank you for taking the time to reach out. Our dedicated patient care team has experienced a recent surge in patient inquires, but please rest assured we are working hard to assist all patients as soon as possible. If you are able to, you can also mention in your chat messages that you would like to speak to the Patient Relations team and your chat will be flagged to us right away to look into your case and assist you promptly.
Report
marie F.
May 29, 2024
The jury is still out on this
The jury is still out on this. I'm still in the process of them "down loading" my medical records. My Nurse Practioner has stated "once she gets my records she can move forward" Move forward? I submitted those records via fax over two weeks ago. If by the end of this week I don't get a response I'm done. I'll find a local clinic to figure out my diagnosis.
Response from Circle MedicalMay 29, 2024
Hi Marie! Thanks for taking the time to reach out with this feedback. Your concerns are completely understandable, and I would love the chance to look into the situation further and better understand what happened and why the upload of these records is so delayed. If you're able to, please reach out via the chat function of our secure, HIPAA-complaint app and ask to speak to the Patient Relations team, and we'll be able to directly address any concerns from there.
Report
Daytona B.
May 17, 2024
Absolutely would not recommend
It takes days to hear a response, you can't talk directly to your doctor without booking an appointment. You never talk to the same people, I had a "team" reviewing my records instead of the doctor. I've had adhd diagnosis since I was 12 - medication off and on since I was 18 - extensive medical history with that information - same dosage every month. and yet I was having to pay $60 / appointment for a 30 day supply every single month. Every pcp I've ever had would allow me to receive 3 months before I had to make a follow up. It was not convinient to have to constantly check the chat for conversations days later. I would 100% rather go to an in person PCP.
Response from Circle MedicalMay 19, 2024
Hi Daytona, and thank you for taking the time to leaving this thoughtful feedback. We appreciate these comments and will reflect on your experience as we review our processes and see where we can improve. I assure you that any clinical decisions made such as reviewing medical records are done by a provider. Circle Medical also has a practice wide policy that monthly appointments are needed for controlled substance medications, but we do understand that other practices may have different policies. Thank you again for taking the time time to voice your concerns, if you ever have any other feedback that you would like to proceed, please use our secure, HIPAA-compliant app and ask to speak to the Patient Relations team, who will be able to assist you right away.
Report
Charles J.
Apr 26, 2024
BEWARE: Double Billing Months Later
BEWARE. Circle charged me at the time of appointments and then charged me for every appointment AGAIN eleven months after the first one I had with them, and six months after my last. Scam, scam, scam. I left after nine months; I only needed their service to continue my prescriptions in between insurances. The physician I had was unprofessional, bringing her religion into the appointments regularly and other behavior and comments that reflected poorly on her practice.
Response from Circle MedicalMay 9, 2024
Hi Charles, and thank you for taking the time to reach out and voice these concerns. I'm really sorry to hear about the experience that you had, and I really want to make sure that you were not double charged for any appointments or charged in error in anyway. I would love the chance to look into this further - if you're able, please reach out via the app and ask to speak to the Patient Relations team and we'll be able to see what went wrong and do what we can to make it right.
Report
Chris P.
Mar 31, 2024
When I was talking about my problems I…
When I was talking about my problems I need advice that's why I was talking to this therapist. I didn't need her to tell I need to see another therapist, and then she charges me 100. She was supposed to sign me up for medication, but never did.
Report
Austin K.
Mar 18, 2024
Look elsewhere for your healthcare needs
My provider is great but when a PA is needed they have a team of people who apparently are over worked and receiving so many PA's that they can't get back to you in a reasonable amount of time. I was prescribed medication over a week ago that required a PA and they still have not completed it. Their excuse? 'Were receiving a high volume of requests" that's not an excuse. Work more efficiently you are delaying unnecessarily patient care.
Response from Circle MedicalMar 26, 2024
Hello, and thank you for taking the time to voice your concerns. We take all feedback very seriously as we use it to improve and create a better patient experience. We have recently been experiencing a surge in patient requests, specifically those related to prescription/pharmacy issues, and we are working hard to assist all patients as quickly as possible. However, I do know how frustrating the delay has been for many of our patients. I would love the chance to better understand this situation as well as determine any actions we can take to make things right. If you are able to, please reach out to me via the chat function of the Circle Medical app (and please make sure to mention my name, Gemma, in your message), and I can look into this situation from there.
Report
customer
Jan 26, 2024
The dr was good but I never thought it…
The dr was good but I never thought it would be $100 copay per visit!!! No thanks
Response from Circle MedicalJan 30, 2024
Thank you for providing us with this feedback. I would like to look into this further, if you can, please respond to my message through the Circle Medical app.
Report
customer
Jan 16, 2024
The provider was nearly 10 minutes late…
The provider was nearly 10 minutes late and appeared on the screen, rubbing their eyes as if barely awake. Due to the lack of an intake process on the part of Circle Medical, I did not know a physical was needed to proceed. Therefore, the appointment was a $150 waste of my time.
Response from Circle MedicalJan 18, 2024
I am sorry to hear you did not have a positive experience with us. We do have our ADHD intake process outlined on our Circle Medical website, but we are open to suggestions on how to make this more visible for our patients. I also encourage you to reach out to me on the app so I can look into your appointment further, please be sure to mention my name Wanji and the chat will be flagged to me directly. Thank you and have a nice day.
Report