Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle MedicalReviews of circlemedical.com

3.61,274 reviews
Clinics
333 1st Street #A, San Francisco, California

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Circle Medical

About Circle Medical

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment

Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: circlemedical.com
Website: circlemedical.com
Category: Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Circle Medical reviews

Showing 383 reviews with 1 star · Clear filters

Ben
Nov 16, 2023
POOR communication, will never use again!
The doctor called in a prescription from out of state. Being this was a controlled drug, it had to be within so many miles. I had no way of getting in contact with the dr and had NUMEROUS texts with a robot to get fixed. After finding a new dr out of this program, they fixed this but I had cancelled the needed prescription. I wlll NEVER use this company again and have will advise others NOT to use this company. I should have done better research, after all this I now see this company has terrilble reviews.
Response from Circle MedicalNov 22, 2023
Hi, thank you for providing us with this feedback. I understand that prescription delays can be frustrating. If you are able to I encourage you to reach out through the chat function of the app to reach out to me (please make sure to mention my name, Wanji) as I would love the chance to further investigate and better understand this issue, as well as figure out any actions that can be taken to make things right.
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Lena
Nov 16, 2023
The provider was late then cancelled…
The provider was late then cancelled all my future appointments and dropped me as a patient. I asked for a patient advocate and tried to talk to customer service. They sent me in circles and refused to give me my money back. Circle medical is a scam. I will be leaving reviews everywhere and making a tik tok about my experience.
Response from Circle MedicalNov 24, 2023
Hi, I am sorry to hear that you haven't had a positive experience with us. I encourage you to reach out to me by chat through the Circle Medical app. Please be sure to mention my name Wanji and I will be happy to look into this further.
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Anonymous
Nov 16, 2023
I got no follow up from my provider
I got no follow up from my provider. I am trying to get treated for ADHD. I even followed up via chat, and was told the provider would follow up, and still nothing. It is really disheartening, especially since I came here because my own GP won't hear me about my symptoms either.
Response from Circle MedicalNov 24, 2023
Hello, and thank you for taking the time to voice your feedback. I completely understand your frustration and would like to assure you this experience and the extent of wait time is not in accordance with our standards of patient experience. I would love to look into this situation further and figure out what can be done to make things right. If you are able to, please reach out to me via chat through the app. Make sure to use my name, Wanji, so your message is flagged to me right away.
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Sam
Nov 16, 2023
Be careful they will scam you legally
Its all about the money they make you believe they are here to help. The billing department will tell you they are covered by your insurance, have you go to the appt then charge you full price with no ability to get a discount of any sort.
Response from Circle MedicalNov 24, 2023
Hi, I thank you for voicing your concerns. If you are able to, please reach out to me, Wanji, through the app. We are just unable to discuss any billing-related details on public channels.
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Cv
Nov 16, 2023
You cannot talk to anyone directly
You cannot talk to anyone directly. Extremely slow to respond to online chat. My last inquiry via chat was never responded to. The process is not well explained. There are many paperwork steps to coordinate prior to access to meds. Your fax machine is not working all the time. And that is left to the patient to follow through on.
Response from Circle MedicalNov 24, 2023
Hi, I am sorry to hear that you did not have a positive experience with us. I want to assure you this does not meet our standards of patient care - I would love to look into the issue to better understand what happened, and make sure we do what we can to make it right. Please reach out to me on the app, be sure to mention my name Wanji, and the message will be flagged to me directly.
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customer
Nov 16, 2023
Get a physical first or don’t bother
The Dr. was fantastic, the maybe best I’ve ever had. The kicker is you can’t get treated until you get a physical from your primary. Ok, so somebody should have mentioned that before I spent money and time to go through a whole online appt, and scheduling to find out I have to go to the Doctor in person. I’m not opposed to it, I just would have done that in the first place. The reason I did online is because my Doctor Could not see me for 2 weeks. So again why would I see my Doctor get a physical, wait for paperwork, upload that to Circle, make another appointment then get treated??? Not what I expected at all.
Response from Circle MedicalNov 24, 2023
Hi, thank you for providing us with feedback. We are happy to look into any issues and problems our patients have via our secure HIPAA-compliant app - we are just unable to discuss any health-related details on public channels.
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Gabrielle A.
Nov 16, 2023
no réprimée from customer service
no réprimée from customer service, no access outside of the app
Response from Circle MedicalNov 27, 2023
Hi, thank you for sharing your feedback with us. We encourage our patients to reach out to us via our secure HIPAA-compliant app - we will be able to discuss any issues further there.
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Eoin T.
Nov 16, 2023
Absolutely Not.
This medical practice was very much a bait and switch for what was supposed to be care for ADHD. I Was thrown back and forth between customer service agents who would forget to get back to me for MONTHS before I finally just asked for a refund. Don’t waste your time. It’s not just “simple online medical treatment” it’s 3-4 $175 appointments to finally get anywhere.
Response from Circle MedicalNov 27, 2023
Hi, thank you for sharing your feedback with us. We have recently been experiencing a surge in patient requests, specifically those related to prescription/pharmacy issues, and we are working hard to assist all patients as quickly as possible. However, I do know how frustrating the delay has been for many of our patients. I do encourage you to reach out to me (Wanji) on the app as I would love to look into this further and see how we can make things right.
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