Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle MedicalReviews of circlemedical.com

3.61,274 reviews
Clinics
333 1st Street #A, San Francisco, California

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Circle Medical

About Circle Medical

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment

Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: circlemedical.com
Website: circlemedical.com
Category: Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Circle Medical reviews

Showing 383 reviews with 1 star · Clear filters

Anonymous
Nov 16, 2023
I booked the appointment assuming it…
I booked the appointment assuming it will be covered under my insurance. But I had to pay more that cash-consultation. The app had some connectivity issues, I was not able to communicate well with Dr. She understood my problem in a couple of words and consultation was over in 5 min. However, I got the help from the Doctor. I would not choose Circle Medical if I have other option available,
Response from Circle MedicalNov 16, 2023
Hello, and thank you for taking the time to provide us with this feedback. Regarding billing, if there are ever concerns about invoices, we have a dedicated team of billing support agents who are able to assist via our secure, HIPAA-complaint chat, and can explain our billing processes to you in detail. Tech issues can also be reported via the app so that our team can make sure they do not happen again in the future. In order to look into this situation further, if you are able, please send us a message in the app (and make sure to mention my name, Gemma), and we can go from there.
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IRIS P.
Nov 16, 2023
I would give it a "0" if it were an…
I would give it a "0" if it were an option. Since September 2023 I have been trying to get a sleep study report but its impossible. No healthcare company should be intangible. The form of communication is a disgrace via chat only! A sleep study was received and sent according to their directions, but according to them the data was "skewed" with no one being able to provide details. We requested for another one since October and I am still waiting and not able to connect with real providers! However, they sure charged for the services. PLEASE STAY AWAY FROM THIS COMPANY AND FOLLOW-UP AT AN ACTUAL SLEEP STUDY FACILITY WITH REAL PROVIDERS!
Response from Circle MedicalNov 16, 2023
Hi Iris, and thank you for taking the time to voice these concerns. Our team of dedicated Patient Care Advocates are always available in the app to relay messages to your provider or ask them to reach out to your directly if need be. Regarding sleep study results, I would love the chance to look into this further and figure out what happened as well as see what we can do to make it right. If you are able to, please reach out via our secure, HIPAA-compliant chat, making sure to mention my name, Gemma, and I can assist from there.
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Alyssia
Nov 16, 2023
Too much money for my doctor to be late…
Too much money for my doctor to be late to the appointment and be so disinterested.
Response from Circle MedicalNov 16, 2023
Hi Alyssia, and thank you for taking the time to provide us with this feedback. Having a trusting, positive relationship with your provider is of utmost importance to an effective healthcare experience, and if it is ever the case that you do not feel this way about one of our Circle Medical providers, I urge you to reach out via our secure, HIPAA-compliant chat so a member of our Patient Relations team can look into the situation further. If you are able, please do so (and make sure to mention my name, Gemma, in your message), and I can ensure this situation is properly investigated.
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Autumn
Nov 16, 2023
Patients not Valued
It’s unfortunate that after almost a year with them they threw me away based on an insurance discrepancy.
Response from Circle MedicalNov 16, 2023
Hi Autumn, and thank you for taking the time to provide us with your feedback. There are some cases in which a patient's insurance plan does unfortunately mean we will not be able to provide them care, specifically those with Medicaid or MediCal. This is because we are not contracted with these groups, meaning that if a patient were to see us while holding this coverage, it puts them at risk of having their plan revoked. If you believe that there another discrepancy with your insurance we may be able to assist with, I encourage you to reach out via our secure, HIPAA-compliant chat (and please make sure to mention my name, Gemma), and I would be happy to investigate further from there.
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Todd
Nov 16, 2023
Horrible customer service with the chat ONLY
Horrible customer service with the chat ONLY feature and ONLY use the app. Was overcharged for a prescription refill. PA also had a major attitude. Our healthcare system is so sad and perfect example of how not to practice medicine. They definitely run you around in a circle trying to get help and charge you double for their horrible service.
Response from Circle MedicalNov 16, 2023
Hi Todd, and thank you for taking the time to provide us with this feedback. Having a trusting, positive relationship with your provider and care team is crucial to an effective healthcare experience. If it is ever the case that you do not feel this way about one of our Circle Medical providers or staff, please ask to speak to our dedication Patient Relations team via the chat. If you are able to do so, we would be happy to further investigate any and all concerns to ensure proper billing and prompt assistance. If you mention my name (Gemma) direct in your message, I can investigate what occurred and go from there.
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customer
Nov 16, 2023
There was no follow through
There was no follow through. I had to go with another provider.
Response from Circle MedicalNov 16, 2023
Hello, and thank you for taking the time to voice your feedback. I would love the chance to investigate what happened in regards to the lack of follow up and see if there is anything we can do to make it right. If you are able to, please reach out via our secure, HIPAA-compliant chat, and make sure to mention my name, Gemma, and I will be happy to assist you right away.
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Anne S.
Nov 16, 2023
Bait & Switch
Bait & switch- you offered an ADHD assessment, instead I was asked to send all my medical records & transfer care to you. Waste of my time
Response from Circle MedicalNov 16, 2023
Hi Anne, and thank you for taking the time to provide us with this feedback. Circle Medical does offer ADHD care, but we are first and foremost a Primary Care Practice. For patients who choose to see us just for their ADHD care, our providers will often ask to see past Medical Records in order to provide the safest and most effective care, and some documentation is required in order to prescribe medications such as controlled substances. You can read more about our ADHD intake process on our website: https://www.circlemedical.com/what-we-treat/adhd
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Debra N.
Nov 16, 2023
Insurance ~ Billing
They request your insurance information but then still ask you to pay the entire sessions amount. Normal is $100 for the appointment. Now to call back in 3 weeks to pay the same thing for a longer appointment. What is the point of supplying insurance with a co-pay if it is not being used. And they give you 48 hours but ironically, they don't answer this message.
Response from Circle MedicalNov 17, 2023
Hi Debra, and thank you for taking the time to voice your concerns. Our dedicated billing team is always happy to assist with any questions about invoices, and if needed, I can assist in making sure a member of that team reaches out promptly. If you're able, I would encourage you to send a message via our secure, HIPAA-compliant chat (and please make sure to mention my name, Gemma, in your message), and we'll better investigate the situation and see what we can do to make it right from there.
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