Circle MedicalReviews of circlemedical.com

Circle tried charging me saying my insurance on file isn't active which isn't true, it's active and they've billed my insurance before. They also then tried to cover their butt saying maybe they don't take my insurance and blamed the company Zocdoc they partner with for possibly providing misleading information. A good doctor would've verified my insurance and informed me BEFORE billin. What a terrible experience.

I am elderly, was extremely frustrated in not understanding what was wanted of me nor how to navigate the website. Then refused service!

SCAM need to be shut down! My pharmacy/drugstore it was in closed so we had to order my prescription to a new one. When choosing the new pharmacy for my refill I chose one that the previous pharmacist had told me will have the meds in stock. The doctor proceeded to order it to a different one that NEVER gets the medication in. I stopped by multiple times (without medication for 6 days) and today they straight up told me that they never have the medication. wth? why would the Circle Medical provider order it there when I suggested the one we KNEW had it in stock. They were rolling their eyes and I asked if it was a "scam" and one of the pharmacists said "basically". I message with one of the pharmacists at the pharmacy that had closed down on IG and she told me Circle medical does this frequently since you have to pay $100-200 to even get in touch with anyone on the app. Customer service never picks up and the chat team doesn't reply. They're literally scamming people just to collect extra money and pretending they had no clue about certain pharmacies not having meds in stock. Mine is one I need to function and i imagine they are doing this for more serious health conditions too. Tonight I'm waiting to try and fill it at the in stock pharmacy in time for travel tomorrow (have barely been able to function) and the provider isn't joining the call LOL what. Another $100 down the drain. I will have to pay another $100 to get in touch with a provider tonight, hopefully someone picks up. I paid another $100 and the 2nd doctor has still not showed up. so I will have to basically not be able to function, company stole $200 and not have my medication until I can get it together to see a doctor in person. Screw this company!!! I reported to BBB with all the proof! this is completely unacceptable and obviously everyone is aware of it if the provider sees the appointment requests and isn't showing up. The provider who scammed is Madeline Dorestil, FNP-C. My normal provider I won't mention because im assuming Circle Medical is telling them to ignore requests to send to in-stock pharmacies. She has shown care and I dont think it is her intention to straight up steal from her patients.

CHARGED me multiple times.

The same day is not for controlled medication, for controlled medication they will require labs and they will require a recent well check up appointment with a specific billing code. I paid 100+ dollars for nothing.

Based on my experience this morning, I cannot recommend this app. I had an appointment with Dr Kyndahl Bertram and waited 20 minutes for her. She blew it off. No message, no update, no communication. I went to their chat and the response time is painfully slow. I spent over an hour texting and waiting. They offered to try to make another appointment with a different provider. My time is every bit as important as Dr Bertram’s and it’s disappointing that physicians like her feel it’s okay to make people sit and wait without any communication.

FRAUDULENT COMPANY! Charged me without being a customer, they will not refund me nor call me back! BEWARE! SCAM!!!

They merged an account shortly after I paid for services, and after initial appointment I could no longer log in and access any of my information from previous visit, rendering it useless. Never got a full assessment for this reason. Tried to reach out to company, and no one would assist. 150 bucks spent on nothing.