Circle MedicalReviews of circlemedical.com

I signed up for an appointment, and the DR never showed up. Then, their service team was tough to reach, so I gave up. Terrible customer experience

App crashed randomly, no way of rejoining or contacting my doctor. Doctor can’t find my prescription and wants a “wellness” exam THREE WEEKS away. No one in support helping me after an hour. Literally running around like a chicken without a head. The app can’t even handle multiple sign in locations, when I’m on desktop it kicks me out of the app. This is amateur hour and you should fire any developers you have. They can’t even get basic UX right. Awful app and I would love my money for the 10 minutes the app actually worked but support doesn’t exist.

The doctor is wonderful but the stupid app won’t let me make an appointment. They apparently don’t take my insurance so I have to pay out of pocket and I still can’t book. I paid my last visit out of pocket. Now the app is blocking me and I need a refill.

They do not tell you that if you had not had a wellness checkup with your in person physician within a year(which my was 2 months too old to fall in a year) they won’t prescribe you anything. So I paid 149.00 for nothing because I would just have to go to my actual dr anyway. I could’ve spent the 149 and just got a prescription in person. Then if you want a refund, the person that you can physically talk to can not give a refund and they conveniently have zero ways for you to talk to billing. This place is a joke. I got an appointment with another online Dr and got my prescription in the same day.

I have been with Circle Medical for a while. It was fine for a while. I had a provider and I was receiving treatment. I was going fine. I have a medication that requires a monthly check in in order to get my prescription filled. The medication works and for the first time in my life, I felt like I had finally been diagnosed correctly. Then I had my monthly visit canceled the day of the appointment. I figured, things happen and I booked another. It was canceled the day of the appointment again. No explanation. Just canceled. So I booked another for the following day. Canceled just hours before the appointment. No explanation. Can’t get anyone to answer the phone. I went to the chat and now I have to wait for the people that to get in touch with my provider. The urged me to book another appointment. The soonest one if August 26th. 11 days after the 3rd appointment they canceled. How much you wanna bet they cancel on me again. I had to take time off from work in order to make the last 2 appointments they canceled. So, other than my time being wasted, I am out of medication, can’t get treatment for another 11 days, and there is no guarantee that they won’t cancel on me the day of the appointment. Again. My mental health is no good right now. These people love to take my money, but they aren’t a company that cares about it’s patients. They advertise as being convenient, see them on “your time” and get quality care from a “modern doctor’s office”. I would advise people to get on a waiting list if you area isn’t taking new patients for quite some time (that’s why I started using them). I would advise staying away. If your provider can’t make the appointment, they will not have you see someone else. They will make you reschedule and cancel on you again and again. I wish I had read these reviews before I ever used them. Not convenient, not professional, and the patients don’t matter. I am being ignored and left not getting treatment through no fault of my own. And you will not be able to speak with your provider or even get them respond without the middleman (which you have no idea what they are passing on to the provider). No transparency. No care for the mental health of patients being treated. They canceled on me August 4th, rescheduled for August 14th and they canceled on me, rescheduled for August 15th and they canceled on me. The canceled the morning of for 2 of them and canceled just a couple hours before the 3rd appointment. I’ve lost time from work. My time has been wasted. I am left with the uncertainty if I even get treatment at all and I am forced to abruptly stop medication and have no way to see anyone to get my medication filled. Absolutely not quality care. I would beware.

Circle Medical made an error on the CPT coding of lab work their provider ordered for me in Oct 2023. This led to denial of my insurance claim and a very costly bill. Both my insurance and the lab explained that the provider was the only person who could fix it. I got in touch with Circle Medical on March 26, 2024 about how to request a code review. It has now been nearly 5 months and all they do is give me the runaround. First acting like they didn't know what I was talking about. I provided every detailed bill requested and now they just give me the run around saying the review is ongoing. They don't even provide an expected timeline of when it migth be resolved. There is no phone number that you can call regarding billing and medical records. And there is no live chat. The chat function will often take days to respond to each individual message/question/answer. I will be filing a complaint with the state of Florida about this because it infringes upon my patient rights to timely and accurate billing and records.

Horrible!!! There are no humans to talk to. You can’t get back in touch with your provider without paying another 100$ for a 15 min conversation. Pure greed this company. Despicable!

Do not trust this website!! Nothing but a fraud to get your appointment fee!!!