Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment
Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
circlemedical.com
Website
circlemedical.com
Category
Clinics
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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A very dishonest pill mill. People go here to get regulated medications, but very few pharmacies will work with this company. Most of their doctors/ nurses have horrible reviews. Even if you are looking for scheduled medications, your time and money will be wasted with this scam organization.
Response from Circle MedicalSep 13, 2024
Hi Jon, thank you for sharing your concerns. I am sorry to hear you have not had a positive experience with us. If you are able to, I encourage you to reach out to me (Wanji) through the Circle Medical app as I would love to look into this further.
DD
Dora D.
Questioning the Legitimacy of This Company, May be a Fraud
I do not think this company is legitimate. They do business via app and bots, there are countless "people" involved (if it's not AI) who don't know what one part of the organization is doing versus the other. I wasted 2 weeks and $450 (because these people do not take CareFirst, one of the most prevalent insurance companies in the US). I underwent an at home sleep study for 2 nights and couldn't get an appointment with the PA who did my intake until 6 days later. I asked these people if I could see another provider, and they said yes because my records were accessible to all the providers. I booked a 30 minute appointment and this PA didn't have a clue. Her only response ( 5 minutes into the appointment) was: the report says you don't have obstructive sleep apnea (OSA). No analysis, no recommendations, no medical opinion, NADA! THEN, the original PA refuses to sign a certification form required by the MVA to keep my driver's license, indicating that despite the study (which is supposedly from a sleep expert), she can't certify that I don't have a sleep disorder and I need to see another specialist for an in-person study. These people are a total joke: non-reponsive, poorly designed app, they take too long to resolve issues AND they don't even trust the diagnosis from the doctors they claim in their advertising are "experts." When i complained, i had all these phony, faux people reaching out talking about how sorry they are, and how frustrating this must be, etc. -- a bunch of canned crap because they know I am writing to the attorney general's office and the state medical board. They have already gotten paid so they really don't give a flying flip. I don't know what kind of dark alley medicine these people are practicing, but DON'T spend your money or time, its a complete waste all around, they don't know what they're doing. I expect a refund of all the money wasted on these clowns. Meanwhile, they have wasted ALL the time allotted to me by the MVA who is now threatening to suspend my license, even though I haven't had a car accident or even a speeding ticket in at least 15 years. If I had known how inept and useless these people were going to be, I could have gotten a proper study done with a legitimate, licensed M.D. Their advertising is false, the services are faux and I'm not even convinced all the "staff" are actually real human beings.
Response from Circle MedicalSep 17, 2024
Thank you for taking the time to voice your feedback. I'd love the chance to further investigate this situation and better understand what happened. If you're able, I would encourage you to reach out via the chat function of the app and ask to speak to the Patient Relations team and we'll be able to assist you from there.
CU
customer
Charged Out-of-pocket when I have insurance
You charged me $179 for an appointment that is covered by my insurance. When I signed up for your app, you asked me my insurance number, and you sent a message saying setup was complete and that my insurance info was in the system. Then I see a $179 charge on my credit card. I messaged your robot about this, and it sent a message to your billing team, who have yet to respond. This is unprofessional and financially dangerous to people who do not have $200 to pay out of pocket for visits that are covered by their insurance plan. 0/5 for customer service, 0/5 for communication, 0/5 for ease of use, 0/5 for misinforming me that my insurance information was uploaded. This is criminal.
Response from Circle MedicalSep 17, 2024
Hi, and thank you for taking the time to leave your feedback. I would be happy to look into this case and make sure all claims are correctly sent and processed through insurance, as well as figure out why our cash pay prices were initially charged to prevent this from happening again. If you're able, please reach out and ask to speak to the Patient Relations team via the secure, HIPAA complaint chat, and we'll go from there.
AN
Anonymous
Fraud! They just want to collect multiple copays
I had an appointment at 8:10 PM Eastern time last night and I gave a full history. The doctor said I need to schedule a second appointment for additional screening. We met again this morning and he had no idea who I was and didn’t remember anything about our conversation. Within 10 min of our meeting he told me I would need a 3rd appointment before he could make a diagnosis. This is fraud!
Response from Circle MedicalSep 17, 2024
Thank you for taking the time to voice your feedback. I'd love the chance to further investigate this situation and better understand what happened. If you're able, I would encourage you to reach out via the chat function of the app and ask to speak to the Patient Relations team and we'll be able to assist you from there.
EB
ellen B.
Still waiting five weeks for my money…
Still waiting five weeks for my money back. Worst customer service. They just don't care how long it takes to give you the money they took upfront when they shouldn't have
Response from Circle MedicalSep 17, 2024
Hi Ellen, thank you for taking the time to reach out. If you are owed any refunds, I would be more than happy to look into the situation and make sure they are processed as soon as they can be. Please reach out via the chat function of the secure, HIPAA-compliant chat and ask to speak to the Patient Relations team and we'll be able to go from there.
ER
emily R.
If I could leave them a zero I would
If I could leave them a zero I would. They take your money for the first 3 visits and then tell you they can no longer help you. I saw one doctor with green hair who I explained I took my sons Adderall to see how it feels and it was a wonderful medication. Obviously he genetically has adhd from someone. I have been diagnosed from another online help facility called DONE where it is basically the same scam. After my multiple appoints not one pharmacy would feel the prescription. They said the company was not legitmate. After my 3 appointments and a cost of $379 krogers said circle medical was not legitmate. Walgreens did feel my perscription. Now the funny part is I had a follow up with one of the physcians who told me after consulting with the green haired physican I need to see a physcitrist because I took my tried my sons medicine. I was prescribed 5 MG qty 28. Real pill head over hear. I went to online services because its still very hard for me as an adult to reach out for help for a adhd diagnosis. The second physician said she got into online medicine strictly for ADHD because she said there was not enough help for adults suffering with adhd. THERE IS a STIGMA. Thanks for making it worse.
Response from Circle MedicalSep 17, 2024
Hi Emily, and thank you for reaching out and taking the time to voice your concerns. I'd love the chance to further investigate this situation and better understand what happened. If you're able, I would encourage you to reach out via the chat function of the app and ask to speak to the Patient Relations team and we'll be able to assist you from there.
CU
customer
7 Days to order a prescription
Though the scheduling, billing and Doctor appointment went well, it took 7 days for Circle to order my long-standing prescription. Dozens of attempts to reach customer service failed. When I finally connected the represented, she stated there was nothing she could do. The Prescription Team does accept calls and there was no means to escalate to a manager.
Response from Circle MedicalSep 17, 2024
Hi there, and thank you for taking the time to reach out with your feedback. While there have been increased requests recently that can lead to an extended response time from our patient care team, waiting this long does not meet our standards of care and I would love the chance to look into this situation further. If you're able to, I would encourage you to reach out directly via the chat and ask to speak to the Patient Relations team, and we'll be able to look into what happened and assist from there.
RT
Rich T.
Unable to join the meeting when pushing…
Unable to join the meeting when pushing jion button with all required info submitted.
Response from Circle MedicalSep 17, 2024
Thank you for taking the time to leave your feedback. Tech issues entering appointments are rare but may happen for various reasons, such as not having the most recent version of the app or issues with Zoom. In these cases, we do always make sure the patient does not get charged and are able to provide any support with figuring out the issue and rescheduling as necessary. I would love the change to better understand what happened in this case and see what can be done to make things right. If you are able to, I would encourage you to reach out via the chat function of the app and ask to speak to the Patient Relations team, and we'll be able to assist you from there.