Circle MedicalReviews of circlemedical.com

Charles Wolfe is Awful!!! Please please please choose a different doctor. There are awesome doctors out there, this guy isn’t one of them. I signed up for circle medical and got paired with this guy, $700 later I still did not have my medication. He will make you sign up for an appointment and pay $120 at a time to ask him ANY question at all. This is kind of person who’s mommy never told him that he was wrong and thinks the world owes him. He is not a doctor for the reasons that someone should be a doctor, he ONLY wants your money and will act like a child if he doesn’t get it. He also denied my request to simply switch pharmacy’s 3 minutes down the road without paying $120 for an appointment. I wasn’t able to get my medication for a month because it was on back order, I called and called pharmacy’s each week and finally found a pharmacy that had it. He denied the request to switch pharmacies without an appointment. I have never seen a doctor do that before.

Avoid for your own sanity. CM messed up my scripts and it takes multiple interactions with support chat to get anything done. My issue is still unresolved and I will not use CM anymore.

I had labs drawn with Labcorp. The turn-around-time for these tests was advertised as 1 day on the Labcorp website. The care team a circle insisted that it would take 7-10 days and would not call Labcorp to inquire about the results. Labcorp will not let patients talk with anyone. I work in the lab and lab results do not take this long to come back. No help at all!

It does not state anywhere what the cost for consultation. $179 to speak with someone who dismissed my concerns for less than 30 minutes.

There is another review on here with the exact issue I have. I set up an annual PCP appointment thru ZocDoc. The doctor was great. Afterward, Circle Medical billed me $100 without ever submitting a claim to my insurance. I followed up with them and they did not submit the claim under the guise that my policy usually doesn’t accept claims like this one anyway. It costs them nothing to file a claim - clearly, they are trying to scam me out of the money. I followed up weekly - sometimes multiple times in a week - over the course of a month just trying to get them to send the claim to my insurance! Someone responded a month after my appointment to say I would be reimbursed $100 in 5-7 business days. I was so relieved. It’s been two weeks since then and I still have not been reimbursed! This has been a nightmare. Sure, it’s only $100, but this company has absolutely no professionalism. UPDATE 10/25: I got my money back by filing a dispute with my credit card company, which I highly highly recommend if you’re going through this. Circle medical never refunded me. I called my insurance and they do cover claims like this. If circle medical had submitted my claim, I would not have owed anything. After I posted this initial review, I followed up with Circle AGAIN (via “chat” and Phone) and again, received no help. Circle Medical, instead of replying to 1 star reviews on trustpilot, you should be ensuring that the customer experience from the beginning is one of professionalism and quality.

Absolutely no transparency. They billed me the out-of-pocket price even though I have insurance and refused to refund me. I booked through ZocDoc, who had my insurance information and confirmed that the provider I selected was in-network. When I asked Circle Medical about the charge, they said my policy was not accepted. According to them, "Even if the provider is in-network, there is no guarantee your particular policy will be accepted". This is not explicitly stated anywhere before or after you book. There was absolutely no way for me to know this until after I was billed. Now I've cancelled my follow-up and out $100. They are absolute scammers.

Worst online platform. I tried to reach out about the block on my blood drawl with quest for 3 months. If yall think you’re dealing with a slow company think again. This is beyond bad customer service. This company is okay playing with our lives. It’s literally scary and i don’t know what to do. Grotesque company with little morals

I have been using Circle Medical for two years on a monthly basis. They are in-network and I liked my provider. However, after three recent billing issues all caused by Circle, I am no longer going to be using their services and would advise anyone reading to do the same. I received a notification that I had a balance due for a recent visit. Instead of my usual copay, I was being charged an out of network rate. A similar incident happened a few months ago and I was able to resolve it after jumping through a few hoops. This time, I called my insurance company and verified that (a) Circle is still in-network and (b) they failed to submit the doctor's NPI number with the claim which caused it to be flagged as out of network. All they have to do would be to resubmit the claim with the proper information and it would be covered. As there is no phone number, I attempted to get in touch with Circle via their bot, who closed out my conversation multiple times. I requested a claim review and was contacted next day by a person (I think) who asked me for the name and employee number of the person I spoke to at my insurance company, which seems unreasonable as I did all the legwork already for them. It seemed like they were making me jump through hoops to charge me the out of network rate. When I repeated that all they had to do was resubmit the claim with the NPI number, the person/bot closed the chat and said they'd get back to me, but did not. I made numerous other attempts to get in touch but there was no response and my credit card was charged the full rate today. I plan to complain about them everywhere I can. I hope to get a refund, but it takes weeks--they should also provide interest! Check reviews--odd billing issues are such a frequent complaint that one has to wonder if it's an accident. Patient beware!