CircleboomReviews of circleboom.com

I don’t even remember subscribing. But they had my card info. In any event, I’M 100% POSITIVE I didn’t sign up for a year’s subscription. I can’t afford that on any month. I immediately contacted customer service via DM on X as suggested on their website upon discovery of the nearly $400 charge. I was polite, courteous and kind in my tone. Heck, I even apologized to them for [MY] mistake, explaining that of course I must’ve been there, but that this was certainly not my intent, and would they please give me back the money as that was part of my mortgage payment. I followed up by actually going to the App, or site and could see (and grabbed screenshots of) that I had never connected my X account. Later that evening, (Nov. 30th) and all the next day *crickets*. Two days later I see that there had been another charge for approx. half the amount originally discovered! So at that point, they’ve got well over $500 of mine. I filed with my bank of course, and was reimbursed the smaller of the two charges, but I’ve yet to hear from Circleboom. I still have not connected my X account.

I subscribed to your service to mainly see who has followed & more importantly who has unfollowed me. Before I actually subscribed, there was a notice at the top that 20(I think was about the number) had unfollowed. Now, it shows no new/unfollowed for the last month, which I’m positive is incorrect. Soooo…so far, I’m very underwhelmed.

Terrible company. Takes your money over and over even after cancelling and makes it very difficult to cancel. Do not use. Be warned

Features and data are incorrect. "Bots" are people I personally know "Don't Follow back" Followers do actually follow Charged a $15.00 Cancellation fee because they deceptively showed a discount for bundling a service I never intended to use. Not very honest or professional

Review update: I received a reply to my email, prompted by my review here. Circleboom explained that they didnt get my original email as it hit their spam folder. To be honest, I believe them. Because this has been happening to me also. Google in particular have spam filters set quite high now after recent updates. The other reason is because they resolved my issue. I now have access to the full product i paid for. They did error by moving the product in such a way that for the user, it looks like i mentioned below. Their explanation is honest in that while they were making the product easier to access, they understand the confusion it caused. I will say this in fairness. Functionally, the product is excellent. I does what is says on the tin.. I purchased the following: Circleboom Publish - X Publish Mar 8, 2025 – Mar 8, 2026 1 $95.88 Circleboom Twitter Tool - Pro Mar 8, 2025 – Mar 8, 2026 1 $203.88 Subtotal $299.76 Bundle - Publish X Annual Fxd 60 24Q3 ($35.88 off) -$35.88 Total $263.88 Amount due $263.88 USD My access to Circleboom Publish - X Publish has disappeared. The product listed in my account as my being subscribed to now (Circleboom X Post Planner) does not appear to be anything like that which I paid for. It at least appears that the goal posts changed after I purchased. My official receipt, which I can provide, says one thing, whereas my account now says another, and my access is gone. I wrote to them in May this year, almost 6 months ago, and they have ignored me.

Whilst the platform has reasonable capabilities, it doesn't justify the costs of the product - there are better options out there (I would rate them 3/5). However commercially, they are only interested in extracting as much money as possible from their customers. I signed a one-year subscription, as they offered a great discount. I stopped using the product - but of course, forgot to cancel the description. When I saw the charge on my credit card, I immediately contacted them and requested a refund. There was no advance notification of the renewal - and their response (only after being chased multiple times) was that their Ts&Cs were clear - and they were unable to offer a refund. It was clear that I hadn't been using the service or using the console. They didn't even send an email at the point of renewal - so there was a 10-day delay between renewal and me contacting them. Even more concerning - when they renewed (at $384), they increased the price by 39% !! (list price to list price - even greater percentage if you compare with the original promo rate). When I finally got tired of their boilerplate / AI generated email responses, I cancelled my subscription - and was offered a 50% discount to stay !! My recommendation, sign up for whatever period you want - and then immediately cancel the subscription so that you can get the better price. In their response, they said no subscription provider provides a refund, which is a lie - as I have had one give me a partial refund with a similar situation. I'm also in the lead up to my 365 renewal - and there's a slight increase in costs - I've had no less than 4 emails from Msft in the past 4 weeks talking through the increases, allowing me to cancel before renewal. It is the same for all "proper" subscriptions I am on. Their practices are financially predatory - proceed with caution. As with the other 1 star reviews that have been posted, "management" will express their apologies - and will likely express how their hands are tied. There are enough one star reviews that it should be apparent where the truth lies.

Very very expensive good operation

Deceptive Pricing Techniques