California Import Parts Ltd.Reviews of cip1.com

I have been able to get ahold of technician every time I’ve needed him. Took me through different carburetor scenarios for my application. Different VW we online stores for different parts. After owning Aircooled VWs long enough, you know who to call for each project. Love CIP1, I’ve never had the issue the previous gentleman had. Joe, Dayton, Ohio

Customer service, generally, is ok - until you have a problem... then they can be rude and belligerent. When you complain about poor service, management’s solution is to ignore the issue, deflect and finally blame the customer. Beware of promises made in ads... ‘free shipping’ isn’t necessarily free (read fine print)... and 4 to 5 days shipping can be a week or longer before it finally leaves the warehouse... and known carrier problems (which they fail to disclose at time of purchase) can delay delivery much longer. 50/50 chance items show up as promised.. which they acknowledge only after delays and you call to inquire about your stuff. Be prepared to pay extra for ‘free’ delivery... if you want to avoid delivery problems... Management’s business philosophy is simple - ‘mind over matter’... they don’t mind ignoring your complaint because you don’t matter. That was my experience... your mileage may vary...