CIENCEReviews of cience.com

We (Euformatics) hired CIENCE to deliver qualified leads in the area of clinical labs and hospitals in the US for a genomic data analysis software. Everything seemed fine in the beginning when ramping up their knowledge about our offering even though the onboarding took longer than we were told during the sales process. Once the actual outreach started we saw very little results, only few meetings over the course of 4 months and costs of more than $20k. It was quite frustrating to listen their explanations every 2 weeks during our calls how we are just where we should be in terms of metrics (open rate of emails, connection rate on calls etc.) even though the actual deliverables (qualified meetings) were not produced. During the sales process their representative talked about getting 10-12 qualified meetings per month. The reality was 0,5 per month. So the gap between promises and reality was just to high. We decided to take this leap of faith based on some positive reviews I found online but it turned out to be a total waste of money so I figured it would be fair to warn others that there is a very real possibility of failure as well. On a positive note, their people in the project team were nice.

After numerous delays in project kickoff, a complete lack of communication and ZERO leads delivered, we were left with no choice but to cancel the service within the first 30 days of service. Sad..

Worst vendor ever! They will charge you $18,000 and deliver NEGATIVE value. That’s right, negative. How can it be negative? Because they will ask you to invest about 30 hours of your time in pointless meetings, scenario planning meetings, weekly updates that are basically a regurgitation of numbers. Complete and utter garbage. Their sales person (initials HS) promised the heavens. Their project manager (initial SG) promised tons of “strategic analysis” — before you sign a contract and send them money they will tell you anything you need to hear. After you send the initial set of funds — complete opposite. Funny scenario, for our “kickoff” meeting our project manager (SG) came to a zoom meeting with a t-shirt, and not a nice t-shirt, more like the type of t-shirt that is all used up (kinda like a pajama) shirt. His insights were completely useless. In his last email to us he send us a copy-pasted email that assumed they at least schedule a demo for us. I had to correct him that he in fact scheduled ZERO demos. They claim to email 30-40 people a day and start them on a “magical” battle-tested funnel. But after THREE MONTHS they delivered ZERO demos. It takes me five hours to close a new client, it took them about 100 days and 30 hours of my time to deliver zero demos, not even a client, but a demo. Zero demos… let that sink in for a second. Someone should make a parody of this company and use it as the perfect playbook to run a scam.

They didn't set as many appointments as promised, their team is mostly off shored. Management and their sales team are in the USA - but the people that did the work were all from the Ukraine. Not that they didn't try, or that their work wasn't as good as stateside - they really did. They only booked a fraction of the appointments they said they would, and I suspect red flags flew up for prospects when being solicited from outside the USA.