Robyn L.
I was very disappointed with the entire experience!
I was very disappointed with my experience ordering from Chyrbaby. I placed an order for three dresses on April 18. None of the dresses were custom-made items, yet my order did not ship for more than three weeks. The lengthy delay was frustrating, especially since there was no indication at the time of purchase that processing would take this long. When the dresses finally arrived, unfortunately none of them fit properly. I contacted customer service regarding a return and was informed that I would be responsible for shipping the items back to China at my own expense. I was advised that return shipping could cost between $60 and $120 USD, in addition to the original shipping fee I had already paid, and that customs fees could also apply. By the time all costs are considered, returning the items would likely cost so much that obtaining a refund becomes impractical. This information was not clear to me when I made the purchase. While customer service did respond to my emails, I found the communication process frustrating. My inquiries were answered by multiple different representatives, and each time it seemed I had to re-explain my situation and concerns from the beginning. This made it difficult to resolve the issue efficiently and left me feeling that my concerns were not fully understood. The return process feels structured in a way that discourages customers from returning items, even when the products do not fit. I would encourage anyone considering ordering from this company to carefully review the return policy, understand where returns are processed, and be aware that returning items may require expensive international shipping to China. Based on my experience, I would not order from this company again. I strongly caution anyone from doing so if you expect anything in a timely manner and are not absolutely certain the item will fit. Not good enough. Do better!!!!!!!!!