Marie G.
If I could leave 0 stars I would
If I could leave 0 stars, I would. I ordered a dress & 2 weeks later it had not even been shipped. No email notifying me of this, I just found out when I chased the order. As it was going to arrive late, I requested to cancel, only to be told it was a 10% charge to do so. I contacted them back to ask how could they charge me 10% when it was their fault that they had not even sent yet. Their reply was that it's their policy. Which makes me think it's an intentional way of deceiving people to obtain money. Very underhanded & unprofessional. AVOID AT ALL COSTS (Literally)
Response from ChyrbabyNov 4, 2025
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. We sincerely apologize for the delay and the confusion regarding our cancellation policy. Our policies are never intended to cause inconvenience — they’re meant to cover processing and transaction costs once an order is confirmed. That said, we always aim to be fair and are happy to review individual cases to make things right. Please reach out to us again at [email protected] with your order number so our team can personally assist and reassess your situation. We truly value your feedback and will continue improving our communication and processes.