Discover beautifully crafted dresses for every role – flower girls, junior bridesmaids, mothers & more. Elegant, timeless styles for weddings & special occasions.
Chyrbaby (chyrbaby.com) has 214 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
chyrbaby.com
Website
chyrbaby.com
Category
Costume & Wedding
Location
Everett, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The worst product and quality. I am very disappointed. Their customer service is even worse. No return because they know every one will want to return their trash. Even though you would think that you have the right to return but it is impossible to return after the item is shipped. How would one know the trash he is getting before touching it. I pray God to burn them in hell. I don’t recommend this company to anyone
Response from ChyrbabyJan 13, 2026
Thank you so much for your kind words regarding the quality and beauty of our dress! We are thrilled that you loved the craftsmanship, but we are truly sorry that the sizing didn't work out and that our response time fell short of the 24-hour promise.
We understand how frustrating it is when the proportions (like the waistline) don't align, and we never want you to feel "ignored" when you're excited about a purchase. We would have loved to help you transition into that other dress you liked, but we completely respect your decision to opt for a refund given the current experience.
Let’s fix this immediately so you don't have to wait any longer. Since we cannot locate your order via your screen name, please email us at [email protected] with the subject line "URGENT - SIZE ASSISTANCE/REFUND".
We will prioritize your request to ensure you get your refund promptly, and if you ever decide to give us another chance in the future, we’d love to make it a 5-star experience for you.
Sincerely,
The Chyrbaby Team
FA
Farah A.
WARNING: MISLEADING & UNTRUSTWORTHY COMPANY
This brand is not honest about its return policy. Their website claims “easy returns within 14 days,” but in reality, they make returns extremely difficult and delay refunds with endless excuses.
The dress measurements were completely inaccurate, especially in the bust area — so tight I could barely move or breathe, even though the bottom fit fine. The dress was unwearable.
Customer service has been evasive and uncooperative, repeatedly asking for photos and explanations just to stall. It feels like a tactic to wear customers down so they give up on returning items.
This experience has been frustrating, misleading, and unacceptable. I strongly advise others to avoid this brand if you don’t want to fight to get your money back.
Additionally, their website is misleading and deceptive regarding their business location. Chyrbabay claims to operate from Wisconsin, USA, and put a picture for a shop that is not exist at all, yet the dresses are clearly shipped from Shanghai, China. This alone proves that the information presented on their website is false and intentionally misleading.
Until today 12/25/2025 the problem wasn’t solve. The emails between me and them are back and forth. I can share all their emails responds and you can see how hard to return the two dresses I bought from them.
Response from ChyrbabyDec 29, 2025
Thank you for bringing this to our attention. We sincerely apologize for the frustration you’ve experienced with your return and the fit of your dresses. This is certainly not the level of service we strive to provide.
Regarding your concerns:
Returns & Refunds: We hear you loud and clear. We are streamlining your case immediately to ensure your refund is processed without further delay.
Sizing: We regret that the measurements did not meet your expectations. We are reviewing our size charts with our production team to prevent this from happening again.
Transparency: We appreciate your feedback regarding our logistics and office locations. While we have a global supply chain to ensure a variety of designs, we understand the importance of clarity and are working to update our website information to be more transparent.
Our team has sent you a direct email today with a definitive solution. Please check your inbox so we can finalize this for you right away.
Sincerely, The Chyrbabay Team
KW
Kay W.
Do Not Buy From This Company!
Do Not Buy From This Company!! I ordered 3 dresses They Sent me the wrong color dresses, dresses aren't what they appear in pictures and then when you try and get in touch with them, they will not respond and if they do you will NOT get your refund!!!!!!Horrible experience!!!!! I lost over $500.00! DO NOT BUY FROM THEM and save yourself the headache!!!
Update: They responded to my review like they cared and asked me to email them. I have and NO RESPONSE back!!!! They do not care about their customers!!!!!
Response from ChyrbabyJan 13, 2026
We are extremely concerned to hear about your experience and the significant amount of money involved. Losing $500 and feeling ignored is completely unacceptable, and we sincerely apologize for the distress and headache this has caused you.
We want to prioritize your case immediately. If there was an error in the color and style of the three dresses you received, we are committed to correcting this and ensuring your funds are handled fairly. We do not want any customer to feel they have "lost" their money when shopping with us.
Because we cannot identify your specific order from your screen name, please contact our Senior Management team directly at [email protected] with the subject line: "URGENT - $500 ORDER INVESTIGATION".
Please include your order number and any previous ticket numbers so we can track down your earlier messages and resolve this within the next 24 hours. We are standing by to help.
Sincerely,
The Chyrbaby Team
HE
Helen
Total scam don’t buy it from them
Total scam don’t buy it from them. You will never return the dress. You will just loose your money.They never reply on emails. beware!!!
Response from ChyrbabyJan 13, 2026
We are very sorry to hear that you feel this way and that you haven't received a response to your emails. We can assure you that we are a legitimate business, and we never want our customers to feel they have "lost" their money.
Sometimes emails can be filtered into spam or lost due to technical issues, which might be why we haven't been able to connect. We want to find your order and help you with your return right away.
Since we cannot identify your account from your name here, could you please resend your order details to [email protected] with the subject line "URGENT - TRUSTPILOT HELP"?
We have our team standing by to check all folders and ensure your case is handled immediately. We are committed to proving that we are here to support you.
Sincerely, The Chyrbaby Team
PA
Pam
Beware, they do NOT accept returns (despite guarantee at the top of the website)
At the top of the website is the following:
"14-Day Easy Returns. If you're not satisfied, return your item within 14 days for a smooth and simple process." What they fail to mention is that they only accept returns of defective clothing. If it doesn't fit, or if it is not the right color, they offer only a 20% refund. I ordered from 4 other sites that had no problem accepting returns, so the flimsy explanation that they cannot accept returns because people might copy their designs is ridiculous. As for the quality of the dresses - fair at best.
Finally, they have responded to many of the reviews on this site asking the reviewer to be in touch so they can resolve this issue..." but trust me, I've already gone back and forth with their customer service, and they will not do anything other than offer a 20% refund.
There are so many online dress stores that accept returns. No reason to bother ordering from this site at all.
Response from ChyrbabyJan 13, 2026
We hear your frustration, and we sincerely thank you for your blunt honesty. You are right—there is a clear gap between our "14-Day Easy Return" promise and the 20% partial refund experience you encountered.
We want to be transparent: Our previous policies regarding formalwear returns were indeed restrictive due to industry concerns, but we realize that this has created an unfair and "un-smooth" experience for customers like you who simply wanted a dress that fits and looks right.
We are not just asking you to "contact us" for the sake of it. We are using feedback like yours to actively revise our return guidelines. Because you have already gone through the "back-and-forth" without success, we would like to offer a definitive solution.
Please email us at [email protected] with the subject line "DIRECT TO MANAGEMENT - FULL REVIEW." We have authorized our management team to bypass the standard 20% offer for your case and provide a resolution that truly reflects our "Easy Return" promise.
We know we have a lot to prove, but we are committed to earning back your trust.
Sincerely,
The Chyrbaby Team
KR
Kamila R.
Hemsk
Om du returerar då får du tillbaka bara 10 % av priset. Sidan är skapad för att lura konsumenter. Klänningen jag beställde ser inte alls ut som på bilden.
Response from ChyrbabyJan 13, 2026
Vi beklagar djupt att du känner dig lurad; detta är absolut inte vårt mål som företag. Vi förstår din besvikelse när klänningen inte motsvarade dina förväntningar och att erbjudandet om 10 % återbetalning kändes otillräckligt.
Vi arbetar på att förbättra våra returprocesser för att göra dem mer rättvisa för våra internationella kunder. Vi vill gärna undersöka ditt ärende personligen för att hitta en bättre lösning för dig.
Vänligen kontakta oss på [email protected] med ämnesraden "URGENT - SWEDISH CUSTOMER HELP". Vi står redo att hjälpa dig så att du blir nöjd med din upplevelse hos oss.
Med vänliga hälsningar,
Chyrbaby Team
ST
Sarah T.
Falsely Advertised Dress
Chyrbaby uses photos that are completely different from their merchandise. I wish I could post pictures of what I received versus what they advertise. The difference is laughable. The dress on their website appears to be a draped jersey satin. What I received was cheap, shiny polyester with giant pleats and stitching.
The company also falsely advertises that items are in the US and claim to offer 14 day returns.
I wasted $130 on a cheap dress I ended up donating to Goodwill since they continuously rejected the return. Then claimed it would cost over $100 in shipping to China but refused to provide a return address.
Do not trust their below reply to this review. After emailing support numerous times, this is their response: 'We have confirmed that your skirt underwent our specialized quality inspection prior to shipment, ensuring there are no quality-related issues. Differences due to personal preference fall outside the scope of our return eligibility. However, as a gesture of goodwill and to improve your satisfaction, we are pleased to offer you a 15% compensation based on the item’s value'.
Response from ChyrbabyJan 13, 2026
We sincerely apologize for the frustration caused by our shipping locations and the discrepancy in the product you received. We hear your concerns regarding our return process and the clarity of our product imagery.
We understand that discovering an item needs to be returned internationally can be an unexpected burden. We are currently reviewing our website information to ensure our warehouse locations and return instructions are as transparent as possible for our customers.
Regarding our photography, we take your feedback on the "AI photos" very seriously. We are in the process of incorporating more real-life studio photos and customer-submitted images to provide a 100% accurate representation of our dresses’ fabric and fit.
We want to make this right for you. Because we cannot find your order under this name, please contact us at [email protected] with the subject line "URGENT - SHIPPING & QUALITY REVIEW." We would like to review your case and provide a solution that doesn't involve high return shipping costs for you.
Sincerely, The Chyrbaby Team
EJ
Elli J. J.
Vergiss die positiven Bewertungen
Vergiss die positiven Bewertungen, sie sind fake und offensichtlich gekauft.
Dieses Unternehmen ist aus meiner Sicht nicht seriös. Die Produktbilder haben mit der gelieferten Ware absolut nichts zu tun. Geliefert wird billigste Massenware direkt aus China, mit langer Lieferzeit, extrem minderwertigem Material und schlechtem Schnitt. Qualität, Verarbeitung und Stoff sind auf dem niedrigsten Niveau und nicht einmal ein Zehntel des aufgerufenen Preises wert.
Die angeblichen Sonderangebote sind reine Täuschung. Die Preise sind völlig überzogen, in der Herstellung kosten diese Produkte vermutlich nur wenige Euro.
Am schlimmsten ist jedoch die Rückabwicklung: Eine Retoure nach China kostet ca. 23 € ohne Sendungsverfolgung und fast 50 € mit Tracking. Der Kundenservice antwortet erst nach Tagen und ausschließlich mit automatisierten Standardmails. Bevor überhaupt eine Rücksendeadresse genannt wird, muss man mehrfach schreiben, Fotos schicken und sich rechtfertigen, selbst dann, wenn die Ware einfach nur extrem minderwertig ist.
Nach fünf bis sechs E-Mails erhielt ich schließlich eine Rücksendeadresse. Ich habe das Kleid zurückgeschickt, inklusive Bestellnummer, Adresse, E-Mail und Telefonnummer, mehrfach im Paket, auf dem Paket und auf den Zolldokumenten. Trotzdem wurde mir nach Wochen mitgeteilt, ohne Sendungsverfolgungsnummer sei angeblich nichts nachweisbar, daher keine Rückerstattung.
Fazit: 89 € für das Kleid, 23 € für die Retoure und kein Geld zurück. Statt echter Hilfe kommen nur die gleichen automatisierten Antworten.
Finger weg. Dieses Geschäftsmodell ist intransparent, kundenfeindlich und wirkt wie gezielte Abzocke.
ERGÄNZUNG am 18.01.2026
Ergänzung: Auf Ihre Aufforderung hin habe ich alle Unterlagen per E-Mail eingereicht. Die Antwort war jedoch identisch mit den vorherigen: Ohne Sendungsverfolgungsnummer könne man den Vorgang nicht nachvollziehen, eine Rückerstattung erfolge daher nicht. Entgegen Ihrer öffentlichen Zusage wurde mein Geld also nicht erstattet.
Response from ChyrbabyJan 13, 2026
wir haben Ihre Bewertung gelesen und nehmen Ihre Vorwürfe sehr ernst. Es tut uns aufrichtig leid, dass Sie eine so frustrierende Erfahrung mit unserer Qualität und unserem Retourenprozess gemacht haben. Ein solches Erlebnis entspricht nicht dem Service, den wir anstreben.
Wir möchten ausdrücklich betonen, dass wir keine automatisierten Standardantworten nutzen möchten, um berechtigte Anliegen zu ignorieren. Dass Sie trotz Rücksendung des Kleides keine Erstattung erhalten haben, ist absolut inakzeptabel. Wir möchten dies sofort korrigieren.
Da wir Ihre Bestellung anhand Ihres Trustpilot-Namens nicht direkt zuordnen können, bitten wir Sie dringend, uns direkt unter [email protected] mit dem Betreff "DEUTSCHE RETOURE – DRINGEND" zu schreiben.
Bitte fügen Sie den Beleg Ihrer Postsendung (auch ohne Tracking) bei. Wir werden Ihren Fall intern priorisieren, um eine faire Lösung – einschließlich der Erstattung – zu finden, damit Sie nicht auf den Kosten sitzen bleiben.
Herzliche Grüße,
Ihr Chyrbaby Team
