ChyrbabyReviews of chyrbaby.com

Response from ChyrbabyJan 13, 2026

We are deeply sorry for the frustration you’ve experienced. Having sent 10 emails without a satisfactory resolution is completely unacceptable, and we sincerely apologize for the repetitive requests for photos. This is not the standard of service we aim to provide. We hear you clearly. Since you have already provided the requested photos showing the sizing discrepancy, we have instructed our team to bypass the standard discount offers. We are taking immediate action to ensure your case is resolved fairly, without you bearing the return cost for an issue regarding our sizing accuracy. A senior supervisor is reviewing your email history right now and will contact you within the next few hours with a definitive solution. We value your feedback and are committed to regaining your trust. Best regards, The Chyrbabay Team

Response from ChyrbabyJan 13, 2026

We are deeply concerned by your feedback. It is our strict policy to issue refunds as soon as a returned item is received and inspected at our warehouse. If your return has been delivered and you haven't received your money, this is a serious error that we need to fix immediately.Once we have your order details, we will track the returned package and, if confirmed, initiate your refund on the spot. We are standing by to make this right. Sincerely, The Chyrbabay Team

Response from ChyrbabyJan 13, 2026

We are truly sorry to hear that our dresses did not fit as expected and that your interaction with our customer service was frustrating. This is not the standard of care we strive to provide. We understand that sizing accuracy (such as the 36 FR standard) is crucial for a positive shopping experience. We sincerely apologize if our team’s communication regarding the fit felt dismissive; your feedback regarding this has been shared with our support department for immediate internal training and improvement. We also take your comments about our return process very seriously as we work to make our policies more transparent and user-friendly. Thank you for your honest feedback, as it helps us identify where we need to improve. Sincerely, The Chyrbabay Team

Response from ChyrbabyJan 13, 2026

We are deeply concerned to hear about the delay with your replacement order. This is absolutely not the experience we want for our customers, and we sincerely apologize for the frustration caused by this extended wait. It is our responsibility to ensure you receive the items you paid for. If you have paid an additional $20 for a new size and have not received it after three months, we need to investigate this with our logistics provider immediately to find out where the error occurred. Because we cannot identify your order from your Trustpilot name, please contact us directly at [email protected] with the subject line "URGENT - 3 MONTH DELAY". > Once we have your order number, we will prioritize your case to ensure you receive a full refund or an immediate tracking update. We are standing by to make this right for you. Sincerely, The Chyrbaby Team

Response from ChyrbabyJan 13, 2026

We are extremely concerned to hear about your experience, especially considering the significant amount of $400 spent. We sincerely apologize if you were told that we only offer a 10% discount on a future order instead of honoring a return—this is not the standard of service we aim for, nor does it fulfill our 14-day return commitment. We understand that when you are unsatisfied with two dresses, a discount on a "next order" is not a helpful solution. We want to step in and fix this for you immediately. Since we cannot find your order under your username, please contact us at [email protected] with the subject line "URGENT - $400 RETURN REVIEW." > We have authorized our management team to prioritize your case and ensure a fair resolution that respects the amount you invested with us. We want to make sure you are not "stuck" with items that don't meet your needs. Sincerely, The Chyrbaby Team

Response from ChyrbabyJan 13, 2026

We hear you loud and clear, and we sincerely apologize. You are absolutely right—you should never feel forced to order a second item just to be "made whole" on a first order that didn't work out. Shopping for a dress should be about finding something you love, not settling for something you "sort of like" because of a rigid return process. We also regret that our slow response time added to your frustration during this process. We want to make this right without any further strings attached. Since we cannot identify your specific order from your username, please contact us at [email protected] with the subject line "EXCHANGE RECTIFICATION." We want to review both of your orders and find a solution that leaves you truly satisfied, rather than just "settling." We value your honesty as it helps us build a fairer service for everyone. Sincerely, The Chyrbaby Team