Chrome IndustriesReviews of chromeindustries.com

Fake product descriptions, don't care about customer opinions

I was going to be a first time customer for Chrome Industries but the customer support experience prevented that from happening. I went as follows: 1. the order shipped to the wrong country (Mexico vs Canada). 2. After I contacted customer support the replacement order never left the warehouse. 3. When I contacted the support agent to inquire about the order agent cancelled the order without any communication. 4. During the course of the interactions above one of the items in my order sold out. 5. The only option they provided was for me to reorder the items at additional cost (shipping) and a promo code with worse terms that the 10% that they offer to new customers. Chrome failed to do any of the following: 1. Proactively identify that the package had been sent to the wrong country 2. Follow up to ensure that the replacement order had actually shipped, 3. Communicate that there was a second issue with the shipment 4. Communicate the reason that the order was cancelled 5. Acknowledge that multiple errors on their part would cause me to incur additional expenses. When I pressed for some form of compensation that was meaningful I was simply told "It was a shipping error - not personal". The problem here is that it wasn't just one error. It was several in a row which all point to indifference by Chrome. Multiple errors indicate systemic issues in their customer support process and sales processes. At no point in the steps above did Chrome communicate proactively about the issue, discuss a resolution, or offer any meaningful compensation. In effect I was left to pay more (due to free shipping thresholds) if I wanted to reorder the remaining in stock items. When I politely requested an escalation of the case nothing was done. This brand came highly recommended to me from staff at a local bike shop and other urban cyclists. I am really left with a sense that they are just not interested supporting their customers.

Bag arrived with obvious defects. Refused to honour lifetime warranty. Unprofessional and rude customer service: despite an admission that it was a production fault, told me to fix it myself or sell it. Disappointing given how expensive their products are.

Terrible customer service after providing feedback as to a blatant design defect. Would not recommend contacting them

Useless customer service. Contacted about a product defect that had a supposed lifetime guarantee. They dragged out the email exchange and ignored emails and basically never dealt with rectifying the issue. Never buying anything from them again

The chest strap fell off the bag with regular use. I didn't even have it for very long. Customer service gave me an elaborate and ridiculous method to try to reattach it, which is completely impossible. Then they said, go find a repair shop. The bag clearly has defective workmanship. They would not repair or replace the bag as the so called "lifetime warranty" states. The warranty is fake. It's just a marketing strategy. Their customer service is very unprofessional in their tone and response. I would not recommend buying products from his company. They fall apart after just a short time.

Purchased for approximately £70 on sale. Very poor customer care service, after telling them I haven’t got the receipt they kept sending me automated emails.

Nice design, very poor quality material. Not worth it. Highly doubt they’re made in the USA.