Janell H.
Horrible customer service
I purchased a Chromebook for my kiddo. It was received in a timely ish fashion. However once charged I noticed the Chromebook didn't hold a charge, from fully charged, for more then 3 hours. I contacted the company to see if that was normal. Was told it was not and another would be sent to us and the one we had could be returned. Started this process on 2/22. I was told tracking would be updated by 3/5. As of 3/10 there is still no tracking updated. I tried to call the company 4 times today. Each call was answered by AI. Each call when I continued to ask for a manager was dropped, after being 'transfered' was dropped. 4 times!! I am beyond frustrated with this company, will never purchase from them again although I had planned on getting 1 more Chromebook, and will never recommend this company to anyone every again.



