chromebooksrus.comReviews of chromebooksrus.com

Poor customer service and poor quality assurance. For a test run I bought 10 refurbished Chromebooks with the intent of purchasing 100 if it worked out. This is how it went; they lost the first order and it took a week before they sent the second shipment. Out of the ten Chromebooks I received only 7 of them worked. One would not boot and two had non functioning keys. This business hides behind a Staples mailbox address and has next to zero customer support. The price is right but not worth the headache.

This company is a scam. The 2-day shipping took 2 weeks. They sent an email apologizing for the delay and asked if I would like a refund instead of waiting. I selected a refund but never got a response back. They sent the chromebook out anyway the next week. It's been two weeks and I still cannot reach an actual human to process my refund request. The AI chatbots they use record incorrect and incomplete ticket information and nobody ever contacts you.

Resolved!!! Pay after couple month.

I wish I could give them 0 stars. DO NOT ORDER FROM THIS COMPANY. First, I ordered a Chromebook and paid extra for expedited shipping. It arrived after THREE WEEKS! And doesn’t even work! I immediately asked for a refund and they keep sending ridiculous messages asking for photos etc. how can I show in a photo it doesn’t turn on? I don’t want it even if it did work bc in the three weeks I waited I had to order another laptop. It says I can return within 15 days and I believe they are purposely delaying to try to get me to be outside that window. As if that’s not bad enough, they sent me a SECOND Chromebook without asking me, which also doesn’t work! Do not sue this company!!! They won’t make returns easy, two broken useless computers and 0 customer service. I wish I read these reviews before ordering.

I ordered a Chromebook for my daughter's school requirements, delivery date was today.. checked tracking.. only has a tracking number, not processed by UPS at all as of today, delivery day.. don't trust! I'll be filing a claim.

I have been for two months to get a replacement Chromebook because the one they sent was unusable - it would not accept a charge. The customer service is run by a dysfunctional AI - I'm sure that's on purpose. They just refuse to process returns. Please do not use this company. They really need to be out of business.

I feel I was scammed by this company. I don’t recommend them

Our School bought 1000 chromebooks from this company saves us so much money in school budget. Great customer support thank you so much they worked perfect and shipped within a day!! and great google license price too!