C.H. RobinsonReviews of chrobinson.com

Terrible customer service rude and ugly Don't call

Amazing services. The company was able to transport my company's products with upmost care, coming in with no product damages. Would absolutely do work with them again any day. Their global shipping is a good service, with reasonable prices. I recommend to anybody trying to work with them to trust them.

This was a very bad experience. If you hold any value in your time or your company, do not book with them. I arranged a shipment to be picked up Friday 1/19. I called and confirmed as it was around late noon when I booked. The lady said it was confirmed, will be picked up today and delivered Monday 1/22 POSS Tuesday due to "weather". I understood as in NJ we were about to receive a little snow. I checked status Monday morning and wasnt receiving any information on tracking. I called and was told they went there but did not pick up our shipment. I spoke to a supervisor who promised it would be picked up Monday. Nothing had changed. I spoke to them 2 more times that day. Tuesday, I call again with nothing changing on the tracking end. I spoke to customer service who assured me it was on a "hot list" and the driver was to go there and specifically ask for my order. You can imagine my fury when I come into work Wednesday with no updated status of my delivery. They gave me every excuse in the book. They blamed the weather but at this time it was confirmed their trucks had been there twice. They blamed that my distributor didnt tell them to pick up our shipment. Unreal. I received the run around. I asked to speak to a manager and was immediatley told they were all in a meeting. I was disconnected from a rep that had me on hold and made no attempt to call me back. I called again and asked for a manager the 3rd time and finally they let me speak to someone. She was nice but gave the same excuses the reps did. tried to blame my distributor who was the only one keeping me abreast of the situation. She stated she was putting me on another "hot list". At this point they offered no compensation for the amount of money we lost out of work for 3 days, or discount on the 3k shipment paid for that hadnt been picked up and could not even guaruntee a dedicated line after the inconveniences. I have to say its very disappointing as this was a trial run in finding a new carrier. Safe to say, we will go no where near this company or the "carriers" they associate with. Fortunatley, our distributor offered us a carrier they work with and we were able to cancel this service before they had to lie to us again about the shipment being "forgotten".

If I could give 0 stars I would. They proceeded to have me on hold for over an hour to get a BOL, just for them to process the BOL and never send me it. Truck company came to pick it up and didnt have any BOL to give them because of this company. Currently on hold for over an hour again trying to get my BOL. DO NOT USE

Do NOT use this company; customer service is incompetent; they use 3rd rate carriers and even when they make mistakes they will charge you for it afterwards. We had a shipment to move a few pieces for $600; after pick up they could not locate the freight; finally did, lost some pieces (they never reimbursed us for the lost pieces), and did not make appointment for delivery as we instructed. Weeks later they hit us with an additional invoice for $1200 for a missed appointment. Heed my words - read the other reviews on this site. DON'T USE

HORRIBLE CUSTOMER SERVICE, THEY BOUNCED ME AROUND 5 DIFFERENT PHONE TRANSFERS AND I NEVER GOT TO THE RIGHT DEPARTMENT. I EVEN HAVE A SHIPMENT # AND A CONFIRMATION # FROM THERE WEBSITE AFTER SETTING UP A PICKUP AND THEY HAVE NO RECORD OF IT.

I called to set up as new carrier and the rep went off on me telling me this the F… stupid new carriers wanting new F…. Starting package. F… stupids. Very unprofessional.. do not do business with this company. Here is the info too.. Load Info & Rate: Carrollton, TX Baytown, TX Load #: 447596222 287 mi | HS | 569 lbs | 30 ft | $200 Fuel Posted Rate: $500 Per Mile: $1.74 Pick up + Drop off: Pickup: Tue 9/5, 12:00PM - Tue 9/5, 4:00PM Drop-off: Wed 9/6, 8:00AM - Wed 9/6, 8:00AM 0 Additional Stops Contact information: C H ROBINSON WORLDWIDE Days to Pay: 21* | Exp: A (866) 785-1992 Travis S. Broker MC: 131029 | DOT: 2211804 Fuel Desk: Loaded Distance: 287 mi Estimated Fuel Cost: $200 Average Fuel Cost Per Mile: $0.7 CreditStop: Average Days To Pay: 21* Experience Factor: A Load Notes: CALL TO BOOK.

we quit using them a year ago after 20 years. rates are the lowest in the industry. They told me i should go out of business because i wouldn't haul their cheap freight. broker was ross winker stl office.