Tottionna B.
Hidden Membership Fees from a So-Called Christian Company
I purchased a necklace through Instagram a year or two ago, unaware that I was also signing up for a recurring "membership." The company has told others, "this is what happens when you buy something from us," but the membership terms are not clearly communicated. Many people, including myself, wouldn't have signed up if they knew about the recurring fees. This lack of transparency means we're not truly consenting. It's troubling that a company claiming to be Christian is deceiving people, which is contrary to Christian values.
Response from ChristiandivinityJun 27, 2024
Thank you for sharing your concerns. At Christian Divinity, we aim to support our members in their faith journey by offering quality products and donating a portion of our proceeds to charity, helping to distribute Bibles worldwide. Christian Divinity is a members-only platform that provides affordable options to grow and show one's faith. To check out, customers must accept our membership terms by selecting a checkbox. After checkout, our system sends emails to the customer about their new membership, providing log-in credentials to manage their subscription. We sincerely apologize for any feelings of deception or frustration you may have experienced during your purchase process. We strive to communicate our membership terms clearly, and we regret if this was not your experience. Your feedback is valuable to us, and we will use it to improve our communication and customer experience. If you have any further concerns or need assistance, please do not hesitate to contact us directly at [email protected]. We are here to help and ensure a satisfactory resolution.