Chloethelabel BigcartelReviews of chloethelabel.bigcartel.com

I ordered a a set at the start of June that said it will arrive within 3 weeks. I had a holiday the the start of July with the order was for and it didn’t arrive. I got home from the holiday and it still hadn’t arrived. I contacted them and the replies were quite rude and no apology just said they were sending out that day. It arrived 4 weeks later. So a total of 2.5 months. If they had let me know honestly that they were not sending it out that day I would have cancelled as summer is over now and I have no purpose for the outfit.

Update on my other review i ordered nearly 3 months ago. Was told my outfit was lost so she’d send a new one a month ago but i have since followed up with no response at all, have escalated it to get a refund from my bank

I wish I could give zero stars for my experience with Chloethelabel. I placed my order on December 28th, and by January 11th, I hadn't received any updates, so I asked for tracking information and was completely ignored. After sending a follow-up message on January 17th, I was told that the fabric shop was closed and that my order would be shipped out with next-day delivery. By February 15th I was still waiting for my order. I reached out again and was ignored, only to receive a delayed response saying it was on its way—but it never arrived. To make matters worse, I noticed my comments about this issue were deleted from her public posts, preventing others from seeing my concerns. She did offer me a freebie as an apology for the terrible service, promising to follow up, but she never did. I chased her again about my order, and once more, I was told it was due for delivery, which, unsurprisingly, it never was. Now, it's been three months since I placed my order. As a fellow business owner, I find her blatant dishonesty and lack of communication deeply disappointing. Chloethelabel's service is completely unauthentic, and I cannot recommend this business based on my experience.

First time and last time I’ll be ordering from chloe the label I’m afraid. Found the brand on Instagram-quite a high price point (£83 I paid) so expected efficient service and high quality. After 3 weeks the dress still hadn’t arrived. I chased on Instagram as that was the only contact details I could find, to be promised the tracking number (which I never got) then was subsequently ignored. The dress finally arrived 4 weeks after I placed my order and I can honestly say the quality from shein is infinitely better. The dresses claim to be hand made-you can tell. The lace was torn in places and the seam underneath is like someone has hacked at it and left it lumpy. I doubt they’d accept a return and I wasn’t willing to wait a decade to get a response and a refund so instead I’ve bitten the bullet and taken it to a tailors for £30 to try and salvage. Disappointed as I do like to try and support boutique brands :(