Chit ChatsReviews of chitchats.com

Chit Chats in Vancouver, Canada has made *no* concerted effort in yrs to expand its branch accessibility. The two I'm aware of are spaced impractically far apart, with the HQ being situated in a remote industrial park deep in the East Side. Keeping a fairly watchful eye on the lack of expansion attempts has me leaned away from the co. In spring '25 CC marketed what read as a majorly positive development with Purolator via the *SmartDrop* prog. Patrons could take deliverables to any Purolator outlet for outbound shipment, so the tale told. I confirmed this with CC sales b/f taking a shipment to my local Purolator—where counter staff had exactly no idea what Chit Chats was. Rather than being a true drop spot, Purolator would only ship items bearing its labels (bought from CC) then redirect the labeled items back to a CC depot. In effect, CC patrons would additionally pay Purolator as intermediary. Apart from some convenience lent to high-vol. shippers, net cost of doing biz. for everyone else equals an increase. CC's sys. denied the label refund I proposed in June when the service gap became obvious. For me the journey to its warehouse on Tumbleweed St. presents no value. Consequently, the label will expire unused, not for my unwillingness to send out the pkg, but for a stagnant biz. uwilling to make itself accessible.

First time dealing with Chit Chats and im not impressed. I ordered some customer buttons for a gaming console from ETSY about 2 weeks ago now. Seller shipped them out the next day. Chit Chats had taken possession the day after that. Well for the last week or soo package has just been sitting in Burlington Ontario with no updates, no movement, nothing. I typically wouldnt care but the fact I ordered some other buttons direct from the oem which is in china last week and they already arrived is annoying. So your telling me something can come from the other side of the world, clear customs, and be on my front porch in a week but something coming from a couple hundred miles away is still sitting in limbo coming up on the 3 week mark.

The final courier that Chit chats uses has damaged 3 packages in one month!! Do not use Chit chats in the TORONTO area. Two of the packages are for the same customer! Then each time it takes 2-3 weeks for Chit chats to send back the damaged parcel!! Epic fail in these two areas. Using GTA GMA as the courier in TORONTO & RETURNS TAKING TOO LONG to send back!!!

I have been a customer for a long time but now it seems that their customer service at the top level has gone way way way downhill. The people at the actual drop points are wonderful but when you need assistance asap and can no longer reach help with a shipment that needs to go out that day you have to go through a BOT. the timeframe sucks and often I have to ship without sending the item in question. They close your case without even talking to you I've noticed as well. If they don't change things I will be going back to Canada Post.

I have been a customer forever and was very happy. Lately, it is a disaster. They are losing 50% of international shipments and by losing I mean the carrier like ascendia does not receive my shipments. If there is a delay - they do not communicate that and when I finally mange to get someone on the phone - they did not want to answer what is causing the delay. It is nearly impossible to get a support online. And finally, they do not process the returns properly in CARM. So, you have 5 days to login to CARM and create the declaration by yourself. Overall, at this point I would recommend to go with someone else.