Chit ChatsReviews of chitchats.com

The worst shipping company I’ve ever used. Lost 5 packages in months, and even I had purchased insurance, I still did not received the reimbursement. Terrible with advice and don’t know what they are doing. Not for business for sure.

Worst customer service. Now May 15. Packages from May 1st USPS waiting. So fed up refund customer because they open a case and no support form Chitchats. All the every say is wait 3 - 5 days. Am done. Stallion not much better, but can't be worse.

Was banned for pointing out white racism is allowed by moderators.

No more customer service. Their services has deteriorated so much! Since the announcement of the tariffs we have to fill the custom declaration including HTS code and country of origin (which is perfectly normal) but they also force us to add to every single shipment a signed self-certification of origin with all our business and personal info that our customers will have access !?!?! We are already filing all the custom declarations and origin country so why ??? Our product are already ALL LABELLED made in Canada. Our batch has been denied at our branch because of that. Shipping companies typically handle the logistics and paperwork, but they generally don't have the authority to require or enforce specific certifications on their own. They might advise on the need for a certificate of origin based on the destination country and trade agreement, but they cannot force customers to complete one. It is illegal !

Company is turning into a dictatorship. Because of the US tariffs, and one person mis-declaring their package and everyone suffers. Threatening thousands of dollars of fines, sending all packages back to the branches to be physically examined by staff that basically don’t exist. Don’t pickup calls, barely answer emails, don’t offer any kind of compensation or support when they change their rules after your package is already paid for and sent from the branch to the destination. I guarantee you that canada post is more expensive, but the headaches with chitchats lately just isn’t worth it.

Have been a customer for 3 years and was pleased with their service however the customer service has deteriorated over the last 3 months. You can no longer call their customer service but use email. I had several packages arrive damaged lately and their website has a glitch which changed the postal code incorrectly on 2 recent items.

I had a very poor experience with chitchats. If you are a small business do NOT use them. They are very hard to get in contact with if something is lost and they will take months to get your money back to you. Genuinely one of the worst experiences ever

We started to use ChitChat since Canada Post went on strike. Parcel were delivered as scheduled, but nightmare arrived and chitchat is not helpful at all. I choose to ship the parcel by USPS to Germany on December 23, 2024 from Niagara Falls NY USA. It was first class priority. Parcel arrived-departed to -from Frankfurt on December 28 and on December 31 arrived to CHINA The parcel has 2 labels: one I printed and attached to the parcel and another label was created by USPS and attached to the parcel. What on Earth happened that the parcel send to Germany ended up in China. No ends. Chit Chat responded: Thank you for reaching out regarding the shipment with tracking number---------. As this shipment is being sent with full tracking, we’ve investigated the matter with USPS. The parcel was correctly processed in the United States and handed over to the foreign postal agent in Frankfurt, Germany, on December 28, 2024. However, it appears that the foreign postal agent or carrier redirected the parcel to China. We recommend that the recipient in Germany: Confirm if the package has been delivered to them. Reach out to their local postal service in Germany with the tracking number for additional assistance in locating the shipment. We advise you to inform the recipient to contact the local postal service, as we do not have authorization to check on the matter, since they will require an identification card. Let us know if further assistance is needed, and we’ll be happy to help. best regards, Isabel Client Support Team Is it USPS responsibility ( and ChitCHat as the partner) to contact China Post and search for the parcel. It is ebay sale, most likely seeing the situation the buyer will tell that parcel was not delivered. I am loosing money. Do not recommend ChitChat as a service. NO MORE CHITCHAT