Chit ChatsReviews of chitchats.com

DO NOT SHIP WITH CHITCHATS. Chitchats was assigned as the delivery service for my package. The package was marked as delivered but never placed in my mailbox so now I’m forced to fight a losing battle to get my money back. Do not use their services over any actual legitimate mail service. They’ll spend more time and effort fighting over a missing item before they’ll even think of properly handling your mail. First and last time I’ll have the disservice of using ChitChats.

Unbelievable, I would give them 0 stars if I could and I will be coming in tomorrow to their office to cause a scene as they clearly give no damn about nobody. I shipped a $2000 item over month and half ago, it says 7-10 business days standard and it is still not delivered. I contact them and all they say is "Its on the way". They transfered the package from Chithchats to POSTNL and omg are they the worst company ever that has absolutely no support only a AI bot to answer your questions and we can all imagine how that is going. TERRIBLE, says its dropped off at Pickup point in Mexico and literally NOBODY knows where it is dropped off at, nobody left a notice note, a phone call, a email. NOTHING like what in the world kind of scam is this?

If I could, I would have left ZERO star. An item was shipped on July 2 and arrived on August 13, even though the website stated that it would take 7 to 10 business days. Customer support defended this by saying that it was merely an estimate, but why promote 7 to 10 business days if that is the case?

DO NOT USE CHIT CHAT YOU WILL LOSE YOUR SHIPMENT Fraudulent company ! Buyer Beware! Read whole review! Scam/ Illegal behaviour from company. They have zero back end accountability and if you read the other reviews, i'm sad to say I had the same experience. Lost a package with zero explanation and zero reason. $200 gone into thin air and they try to blame me the customer who did only the required steps and dropped the package off. I'm 90% sure a post employee on Chit Chat behalf or one of their third party final mile carriers Please use canada post, fedex, puralator or any trusted mailing service instead of this DEEPLY FRAUDULENT and BORDERLINE CRIMINAL company that will without a doubt LOSE ANYTHING you give them. So wrong please stay away from this company to preserve your belongings.

Package not delivered. They didn't even have my address, just the city on the tracking. If you don't want to receive your package, this is the shipping company for you.

If I could give a negative rating I would. They have no idea where my shipment is, will not provide me with a phone number or extension to reach a live person, the "manager" Saraath sends formula emails (boiler plate without even my name). VERY VERY DISAPPOINTED. I've used them for more than a decade but over the last few years they have gone downhill in a big way.

I decided to use Chit Chats during the Canada Post strike last year, hoping it would be a reliable alternative for shipping my small business orders. Since there’s no Chit Chats location in Moncton, I had to use Maritime Bus to get my packages to Nova Scotia, which added time and cost to the process. Unfortunately, some of my packages got lost along the way and I had to refund my customers. It was a stressful experience, but at the time, it was the only option I had. Fast forward to May 2025, when Canada Post was again threatening to strike, I decided to give Chit Chats another try, thinking maybe my poor experience last year was just due to the busy holiday season. Sadly, things were even worse this time. Chit Chats held onto my packages for more than two weeks and is now sending them back to me because the labels didn’t include the country of origin — even though I printed the labels directly from their website. While they do mention that the country of origin must be included, there are no clear instructions on how or where to add it. I had even spoken with their team on the phone and provided the country of origin verbally (Canada), so I assumed things were in order. To make things worse, I now have to pay to get my own packages returned — after already paying Maritime Bus and Chit Chats to send them in the first place. So not only are my customers facing major delays, but I’m also spending three times more than I would have with Canada Post, just to have the packages sent back to me. I suggested to the person I spoke with on the phone that they should include a mandatory field for the country of origin when generating the shipping label. This simple fix could save many small business owners from similar issues. As a small business in Canada, we already have limited affordable shipping options. I had hoped Chit Chats would be a viable solution, but after two disappointing experiences, I can no longer trust them with my business. It’s incredibly frustrating to deal with lost packages, added costs, and unhappy customers — especially when all of it could have been avoided with clearer guidance and better systems. To other small business owners: be very cautious when using Chit Chats. Unfortunately, I won’t be using their services again.

WARNING* Do not use this service We shipped 93 packages...and only 4 were successfully delivered. 3 we're returned. Which means 87 packages disappeared with no explanation. And their support people had no answers or solutions for us. They basically said sorry and to go through insurance for the missing product. I can't believe this company is still in business