Chit ChatsReviews of chitchats.com

My phone was unknowingly on silent and I accidentally missed the call when the driver buzzed me to open the lobby door. I noticed the missed call and I met him when he was leaving the package at my door and he gave me an attitude about it saying in an angry tone 'why didn't you answer the call...". This was totally uncalled for and made me feel uncomfortable.

ChitChats claims to be a Canadian company BUT uses a courier company called Dragonfly International Delivery based in the Philippines. I spoke with their customer rep who confirmed that after I had ordered a magnet from Juno Beach Centre Association in Toronto and their Executive Director, Alex Fitzgerald-Black, insisted on using ChitChats for deliveries in Canada. Short story: they did not deliver. Dragonfly delivery person threw a packet on the floor outside the public lobby of my building then claimed it had been “delivered”. There is a window to the superintendent’s office outside but that was ignored. FedEx, UPS and legitimate couriers can get access so why not fly-by-night Dragonfly? ChitChats AND the Juno Breach Centre Association are BOTH located in Ontario as I am so should have used Canada Post or domestic couriers but NOT Dragonfly or any similar offshore cheapo company. The tracking info was useless since the delivery was botched. Chit Chats closed my complaint ticket saying I should contact my “seller” which is useless. ChitChats needs to buy Canadian. Why go outside the country to deliver inside the country? Never deal with any vendor who uses ChitChts or Dragonfly if you want to get your stuff.

I would give zero stars if I could. Anyone should avoid using this company. they held onto my 7 packages for weeks without notifying me of anything. When I tried to figure out what's going on, it took them a week to get back to me to say I need to add some extra information. It's already been 3 weeks since I dropped them off and I had to refund all of my customers. Now I am giving them the information they need, they are ghosting me again. This is the most horrible shipping company I have ever dealt with. I will never use them again.

Why is this Tracking number: GRS01866D4K9ZETAKX9 being sent back-to-back merchant? Been waiting over 8 days for this. Just terrible service. I'll be putting my full reviews on social media. I tried calling your office but no answer and can't even leave a message, more terrible service. I contacted the merchant and he cannot understand why it would be returned !!! Should be delivered in Thunder Bay today !!

Chit Chats has been charging “customs tariffs” on U.S. shipments since late August 2025, even for duty-exempt items. These fees have no legal basis and are presented as mandatory. Customers who question these charges do not receive a clear explanation or a refund. The company’s website adds to the confusion by stating that “tariffs may apply depending on the item,” without further clarification. I consider this a misleading business practice.

SOOOOO SLOW. STAFF KNOW NOTHING. AVOID

I shipped to another place in Canada and the carton was totally broken as well as the treasured collector piece inside and then even with all the insurance they denied the claim and this is not even the first breakage sent to this customer that broke. the delivery workers in Ontario are dangerous to your treasures

I have multiple packages that have been sitting idle for almost 3 weeks awaiting for USPS pickup. The branches have all seemed to, like turtles, reeled their collective heads into their shell and are ignoring emails and phone calls, as if waiting out the problem will sort itself out. In fact, the message you get at any of the Quebec branches are all the same, that they are closed and you should call back within normal business hours, despite calling anytime between 8-5. It would seem that when confronted with a challenge or dilema, they chose the unprofessional route! All of those packages were online sales that have been cancelled by the customers and I have lost a great deal of money. I have recently sent out a similar package through Fedex at great expense, but it was delivered despite the tariff debacle, and in 4 days. I will be considering opening a lawsuit for Chitchats gross negligence.