ChiroAppointment.comReviews of chiropractorsnearyounow.com

The staff is very friendly, but the service they offer turns out to be very poor and it is obvious that they need to improve a lot, while they improve, I unsubscribe

The idea that I have to go through each call within thirty days to be sure it is a legit billable call is laughable. I have been charged $58 for a butt dial...

I signed up after receiving a phone call stating that they needed chiropractors in my area. After getting set up I immediately started receiving phone calls but when I picked up no one was there. It would happen at least 5-10 times a day....very frustrating. When someone real actually called, they often had insurance that I didn't participate with or medicaid. I would get billed $55 per person and then have to dispute the charge. At the end of the day you will most likely get charged for many patients that don't end up walking into your office. Might work well for some offices but not a good fit for mine.

I want to thank Chiroappointment.com for resolving the issue the reported below. My monthly cap was restored to the original amount and I am again benefiting from this service. Problem Resolved! I was consistently encouraged to increase my monthly budget cap. I finally said I would give it a try. I did, but it wasn't successful for me. When I requested to go back to the earlier monthly cap I was told that you can never lower your budget, only increase it! Really!? It would have been nice if I was told that to begin with! Needless to say, I have cancelled the service! L.B. MA

The company is hit or miss at best...you will receive many poor quality calls and be charged for them. You can get calls bounced outside your call area, and your complaint falls on deaf ears ...took 2 weeks to talk to a supervisor, when I threatened to refrain payment "Joe " called me back in 5 min.....essentially you are paying for poor quality patients and calls but will get an occasional good patient I would guess you re paying 4 to 500 hundred dollars per quality patient...there are better programs to be found....the manager with a southern drawl was telling me he was from ny and the call radius they use is in a straight line ...hence you can get a call from in my case 17 miles away but still falls within their call radius..guess what you pay for that ...if you re in a rural area this might work for you but if you're in an urban setting think twice....frustrating endeavor... They also make a lot of errors in what s considered a valid calls. You have to stay on top of all your calls regularly , in my case between 100 to 200 dollars in charges a month were in invalid calls..they generally will reimburse on those... Make sure you get alerts on your email, they actually stopped sending me them and began only sending me the monthly invoice whereby I was only getting the bill not the calls so I could review them....

I tried Chiro Appointment for 4 months and the calls generated to my office were either poor quality leads, calls for other types of medical providers, or from my existing patients. I wound up sending multiple e-mails as well as time on the phone trying to get credited for calls that were not generating any new business. To top that off, you only have 35 days to review the calls for credit back to your credit card. What does this mean, if you get charged for a call on the 1st of the month and they send you a statement on the 31st of the month, then you only have 4 days to review all the call logs, make contact with the company and go through the process of getting a refund. And they simply will not refund the money back to you after that 35 day window. The "Service" was a total waste of time and essentially a waste of resources. It did not perform to stated standards, and was a liability to office. Buyer beware!!

If you have lots of time to unsuccessfully argue with chiroapt each month about which leads were actually legit ~3 out of 4 leads I'm charged for are not even leads. I was once charged for a lonly kid in another state calling at 1:30am about what our massage therapists were wearing....left a 6 minute creepy message...another time, It was considered a "qualified lead" when a current patient referred her friend and she looked up my number via the internet....didn't matter to them that she said on recording that XXXX sent her in here.

I get a couple of call about every three months. Half the time I am having to submit them because I am being charged for calls that were not new patients calling in.