Steve
Willfully Scummy
I won over 300 SC and when I tried to redeem it they denied the redemption and told me anything won with bonus SC can not be redeemed if it is more than 40 SC. They told me they can remove the excess SC from my account and then I could redeem the 40 SC. That is bad enough as it is, but also the minimum required amount of SC to redeem is 50 SC, which means you cannot redeem anything unless you make a purchase and win at least 10 SC. Just all around scummy behavior. Edit response to reply: Yes I know what your terms say. Nobody reads the terms for sites they sign up to, and you know that. All of the legitimate sweepstakes casino sites allow you to redeem what you won. I'm not saying you are breaking your own rules, I am saying the rules are scummy. Imagine if you walked into a real casino and they gave you some money to play and you hit a jackpot and coins come pouring out of the machine and you are excited and then you take your winnings to the counter to redeem them and they said "Congratulations! We have to remove 98% of your winnings though because "flips to page 87" our terms say so here." Like come on, you know it is scummy.
Response from Chip'n WIN - Sweepstakes CasinoAug 6, 2026
We're sorry to hear that this situation left you feeling disappointed. After reviewing your case, we'd like to provide some additional context. As our Support Team explained, your winnings were generated using both bonus and free SC from a GC purchase. Under our Sweepstakes Rules, when this happens, the redeemable amount is calculated proportionally rather than based on the total winnings. Before the redeem process could be completed, we first needed your confirmation to remove the non-redeemable portion of your balance, as required under our Sweepstakes Rules. Unfortunately, we never received that confirmation, so we were unable to proceed with the redeem. We understand that this was frustrating and not the outcome you were hoping for. These procedures are in place to ensure that no changes are ever made to a player's balance without their knowledge or consent. We're sorry that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback.