Chili'sReviews of chilis.com

Went to chilis on Easter. My wife's big bites had no bacon and no sautéed onions. My grandson's burger had no bacon. My daughter's sandwich was not what she ordered. Manager came over, I explained issues. He said he would take care of it immediately. A minute later saw him sitting at table doing work. Bacon never came out. Though we did get half off on plate, my wife never ate the big bites cause they got cold waiting for bacon. We go to chili's once in a blue moon because of issues. After this, NO MORE

Food quality dropped and portion smaller than it used to be. I don't like that now they started asking for tips as well. Tips should be given at the discretion of the customer. They shouldn't embarrass customers by asking. It used to be my favourite restaurant. Not anymore.

Dining out is a special treat for me. I went just with myself. Normally I love Chili's, but not today. Today's experience sucked. I wanted the lunch special of spicy shrimp tacos, they were great when I had them a week ago. TODAY when they came they were ice cold like everything had just came out of the refrigerator, even the flour tortillas they are made with were stiff and cold. I had the waitress (when I got her attention) take them back. The manager was great, and she brought new ones. They were better but the cold ingredients were overpowering the heated ingredients of these spicy tacos. It certainly wasn't like that a week ago. When it came time to pay they had not taken off the first tacos I didn't touch. The total came to $19.48 which is what I ended up paying, because the charge of $9.74 was charged to my card twice. The Manager of the Chili's was great. The server Jackie was not. Most of the time she was nowhere to be found and when she did come by she was too busy to listen and walked away while I was talking to her. I had been "dismissed ". I am a good tipper. This is the first time I have ever left Chili's without tipping. Too many problems with this visit. It will take me some time to try again after today. There's bound to be extra problems when your server doesn't have time for you to make sure everything is alright.

Went in on Wednesday with my daughter and grandbaby, the wait time was 25mins. with plenty of empty tables, The hostess was very professional and asked if we would like to have a drink for the baby while we waited to be seated, we were seated shortly after getting our drinks and our waitress came to our table and asked if we were ready to order, needless to say we just got seated and had not even looked at a menu yet. once we ordered we were not asked if we would like to have crackers for the baby while our order was being placed, my daughter had to ask another worker for crackers cause our waitress was too busy walking around pulling her pants up(wear a belt) trying to get her butt noticed. Once we got our meal we had to ask for an extra plate and silverware, our waitress did NOT come back and make sure if everything was ok and if we needed refills on drinks or carryout box or anything else. Once we got done with our meal we stacked everything in a orderly pile (we do this at every restaurant we go to) she was in such a hurry to accept our payment and over turn the table for the next customer (she's all about the money and not there for the customer). This is not the first time we had this problem with the same waitress, time before this we were seated and it took her 15mins to come and take our order, we were one of the first few customers there so there was no need to wait that long for our order to be taken. Once we ordered we had asked for the baby's food first so it would have time to cool down and she wouldn't burn herself trying to eat her food, our food was out before the baby's so we had talked to another worker that was NOT a waitress to find out where the baby's food was, once we were all able to eat as a family our waitress comes to our table and asked if we would like to go boxes, let me remind you WE JUST GOT OUR MEALS, I looked at her and said "NO, WE JUST GOT OUR MEALS" had not seen her after that until we were ready to check out and even then I used the machine at the table so we didn't interact with the waitress. Once we got ready to leave we had asked for the girl that helped us with getting the baby's meal and found out she was not a waitress that all she did was bus tables, we gave her the tip that we were going to give to our waitress. I'm not sure of her name, but the waitress has long blonde hair past the shoulders and likes to walk around like she's a manager. If we go back in we will definitely be asking for another area that she is not working. On the plus side the food has been excellent every time we have been in.

Ordered curbside, checked in and waited. Twenty minutes after the latest pick up time I had to go in, which I was not dressed to do! My order was sitting on a metal shelf. After getting home I opened my meal and only had one side, was supposed to have mashed potatoes too. I had and order each for me and my daughter so I paid $53 for an order that didn’t include everything AND I had to go in to get my curbside irder. What’s the point? Definitely not worth it.

Terrible! Ordered the Southwest Chicken Caesar Salad and instead received ice berg lettuce, stale strips, dressing spilled all over and the sealed container that is supposed to prove that your meal was not tampered with wasn't sealed. Only thing good was the chicken and they give you A small portion. Very disappointed. Definitely not worth $12, tip included.

Ordered with online App and immediately received the text "Text the word HERE when you arrive!". I thought this was great so that is exactly what I did when I arrived. Immediately a server comes running out and asks my name. I told her I responded with "HERE" on the App and she said "Oh, we don't have access to that and have to ask..." REALLY!!!!!!! Why have something if the employees cannot use it. Makes no sense.

Chili's Bar & Grill 4609 Poplar Memphis, TN 38117 #43. I called in and was on hold for 21 minutes, no one answered the phone. I asked the young man in the to-go area why no one was answering the phones. The employee (Randy) was rude stating he was the only one working the area "he had to answer the phones, take the orders, bag the orders and take them to the guests". He stated that I couldn't place my order inside and that I had to go wait outside in my car. He finally takes the order when I get to my destination my order is wrong. I called and asked to speak to a manager. Randy stated he was the manager and started to argue with me that my order was not wrong. He stated that I must have been upset and gotten my order wrong. I order 2 Triple Dippers both with wings, and egg rolls 1 with crispers (the crispers were cold and hard) and 1 with tenders. I did not received the southwestern egg rolls in either order. I always get the Southwestern Egg Rolls, the egg rolls are the only reason I go to Chili's Randy stated that I could call back tomorrow and it will be with the same results. This was a very unsatisfactory experience.