Chili'sReviews of chilis.com

Kaitlyn at Chilis in Surprise, AZ was rude from the moment she approached us. Then when I explained that I needed corn tortillas due to an allergy, she became defensive, rude, and condescending. My husband asked for a drink refill and she came back, slammed it on the table, and didn’t say anything. Jacob, the manager understands what customer service is and Kaitlyn needs to attend anger management and customer service training.

I've ordered cheese burgers and few times in the past mo and everytime I say well done and everytime it red inside not even halfway done so no more chills for me

I am so disappointed, I'm tired and hungry worked a double and just came there to eat and relax get me a drink, but unfortunately it didn't work out that way. My food was cold like they put it in the refrigerator and the cheese on the fries was hard and wide like a spiderweb 🕸️. The liquor drink was awful tasted like perfume and all I wanted was to get another drink and that didn't happen and I was told they can't do anything about it. Manger said you still have to pay for it. That was my first time trying them and it was an awful experience. I will never go to Chilli's again. Poor customer service skills. I spent 58.00 and they would do anything about it.

I bought a $50.00 Chili's gift card online and received two $10.00 bonus Chili's cards. My wife and I frequently go to the Chili's for lunch or dinner. So, I used the two $10.00 bonus cards first, at different times and Chili's. The last time we ate there it was at the Chili's at 3909 Pavillion Ct. in Mesquite Texas and we had an issue with my $50.00 gift card. The payment kiosk on our table showed someone else's bill. The waitress said she removed the over $30.00 charge and I then payed my $14.00 bill. But weeks later we went to a different Chili's to eat and when I tried to pay my bill with what should have been $36.00 left on my gift card, it showed a ZERO balance. I was ripped off $36.00 and after calling Chili's corporate multiple times over the last two weeks, I still haven't got it back. We will never eat at a Chili's restaurant again...

My daughter and I ate at Chili's in Jacksonville, Florida, last night and the manager accused my daughter of "Dining and Ditching" her bill previous weeks earlier and told her that he will call the police if she ever comes back. IT WASN'T HER 😡 I cannot find a working customer service phone number online, so we have our attorney handling the formal complaint. Chili's, be mindful of who is representing your company.

I was eating at chilis in Jonesboro, Arkansas tonight with my family after church, and one of your waitresses yelled at an innocent host for no reason at all, the host was a younger girl probably 16 and just getting into the work force and the waitress was at least 25 and there was no reason for her to even yell at this poor girl the girl also cried from embarrassment most likely, which broke my heart enough for me to write this review and decide that i will NEVER eat at chilis at this location again if they are hiring people like this!! There is no reason a grown woman should yell at this child im sure she was under 18 and i hope chilis management will do something about this situation it was heartbreaking to witness. Hire better people please!!!!!

The service was terrible. We went at 2:30 in the afternoon. There were more employees there than patrons. We waited for 10 minutes with nothing. Nobody came to offer us a drink. Several employees walked past our table while we waited to have our order taken. After probably 15 minutes, we walked out. Again, nobody acknowledged us then either. We went across the street to Red Lobster and got seated, offered a drink, and our order taken right away.

My husband & I went on a date night to Chili's in Merced, CA, only because it was the only restaurant still open at the late hr. When we were seated, there were crumbs all over the booth so my husband moved to the other side w/chairs. I was busy wiping off crumbs from my booth while the employee who seated us was telling us about their member's perks. He'd seen what I was doing but didn't offer to take care of it for me. As we were looking over the menu, I noticed our table was sticky. Our food came before my husband's salad because they forgot it, we had to ask for it. Our drinks were never refilled & went empty before our dinner was finished. We never made a fuss & while I was paying the bill through kiosk on table, it asked it there were any issues. I proceeded to answer the survey when the server came over & asked if I answered yes on the kiosk if there were any issues. It is unheard of that the employees know what's going on at the kiosk & had the audacity to ask me to skip the survey since the survey impacts her. I agreed & left the survey unanswered. While we were getting ready to leave, another employee came to ask what the problem was, our server informed him about the crumbs on booth & sticky table, he chuckled & said "have a good night". I can't believe how badly we were treated there, NEVER will we return to any Chili's. I was only going to answer the survey w/my grievances to the crumbs & sticky table but since I was denied that opportunity, I went ahead & voice ALL my grievances here. Customer service has taken a deep dive here.