The Children's PlaceReviews of childrensplace.com

Same as all The others. Places order Nov 18, says still processing. Can’t get customer service on the phone nor do they return emails Won’t be ordering again from Them.

They send me *literally* 4 marketing emails a day some days but can’t respond to an email inquiry for the items they’ve shipped.

I ordered most of my grandkids Christmas clothes, including Christmas pj's that I give every Christmas eve, in November. I was given a delivery date of December 6th. I haven't received the items still and will have to scramble to replace. I would never had ordered from The Children's Place if I had known they were using canada post for delivery. I've messaged twice and no response. I am very disappointed.

Very disappointed in this retailer. Ordered Xmas pajamas in November and still says "processing" online. Customer service does not respond to emails and they appear to be hiding complaint comments on their social media. Obviously I will not be receiving these by Xmas and will be demanding a refund. Stick to old navy, h&m, Zara etc DO NOT TRUST THIS COMPANY.

The worst customer service. Waiting for my order since Nov! I have written with no response. There customer service agent said it will be shipped by another courrier on Dec 6th... And hung up!! Needless to say still haven't received my order. Canada post strike started on Nov 15th why would.yoi continue to use the same courrier??? Knowing clients would not receive their purchase and become operate and frustrated. So disappointed with the service all.around.

I can understand if they updated their website to reflect or even acknowledge the delay in shipping. However, they’re still advertising and telling people to shop - but can’t be bothered to respond to customers who have purchased and haven’t recieved items since November. They’re actually advertising Christmas pajamas KNOWING there’s no way anyone will get them before then - mine still haven’t shipped from November. And on top of all this? They’re muting anyone who comments on their instagram calling them out and warning others! Disgusting company and at this point, it’s theft. Will be reporting.

Placed an order on Dec 6th that was never confirmed or shipped. I canceled the order and bought what I needed elsewhere. At 2:20 a.m this morning they charged my account for the order overdrafting my account and somehow mysteriously shipped it as well. This order was placed 9 days ago and cancelled 5 days ago. Im not sure who is running this business now but they should know that going around taking money from people with out consent is THEFT. Ive sent 2 emails and will give them 24 hours to respond before contacting the BBB.

Absolutely ridiculous that no updates are being given on recent orders. Unacceptable that they take your money but dont even have a disclaimer that delivery could be impacted by CP strike. Poor Customer Service through and through. Will never purchase from this store again; would rather pay a bit more at H & M or Gap Kids and actually receive my items. No avenues to even obtain/redirect your items through pick up? Pitiful.