The Children's PlaceReviews of childrensplace.com

Ripped me off. Ordered a bunch of stuff and they only sent a label to the package. Won’t refund because they say I received it. Contacted multiple times.

Ordered items for my granddaughter’s birthday party (tomorrow) on 3/9, including a bday girl tee, a dress for later and a brother tee for her brother, along w other items. Still haven’t received it. I would never have ordered these had I known they would take 10 days, at least, to get here. Called customer service and received no help. Their standard shipment is USPS. I order from many US companies which all use FedX or UPS. Their estimated time for delivery is a joke. It reached the first destination (Atlanta) 7 days after I ordered. I will be canceling this credit card ASAP

What on earth is with the 40 emails sent a day DUPLICATED? Pardon? I will never order from here simply because they FILLED my inbox with promos… ruined and will never purchase anything because you are simply annoying

Terrible customer service, We ordered a package back on Dec 05,2024 for Christmas and paid for expedited parcel due to the Canada post strike, we were assure that the package would be delivered in 3 - 5 business days. On Dec 13th I spoke with a rep from Children's place and was told that the package was still in transition and would be delivered shortly...On Dec 18th I called again as package was not shipped yet and asked for them to cancel as it would not arrive in time for Christmas, the rep advised the package would be cancelled and I would not be charged. Fast forward to Jan 3rd package has now arrived at my house and I was charged. Requested a refund and sent the package back on Jan 05,2025. Its now Jan 23rd and I have still not received my refund even though they have had the package back for 1 week. So annoyed I will NEVER order anything from children's place ever again!

Absolutely disgusted at their prices. $57 for 2 sleepers? $58 for 3 pairs of NEWBORN shorts? How can anyone afford to clothe their children at these prices? It’s outrageous and ridiculous, it’s not even good quality.

I have been a VERY loyal customer of theirs for YEARS, but they have definitely declined in service. I have been waiting for a package for 3 weeks that appears to be in a FedEx facility (based on tracking), but FedEx claims they can't open an investigation without The Children's Place (TCP) filing a claim. Of course, TCP doesn't want to file a claim, they only offered me a PARTIAL refund instead! I had one LARGE order (65 items) that they broke up into 4 packages; 3 arrived, 1 didn't, and it has 26 items in it. I have 4 kids and was buying matching items for an upcoming family vacation. Now, I'll have to find out how I can return the items for a FULL refund without paying for return shipping, since I paid online. I don't want SOME of the items, I want them ALL, that's how matching works. In the past they would only offer a store credit if I paid online via PayPal and returned in store. I DON'T want a store credit because I don't want to shop with them anymore. I ASKED them to file a claim with FedEx because my goal is not a refund, my goal is to receive my items. They just want to give me some of my money back and said I can buy them again (I used rewards that I had earned [which they won't reissue], most of the items were on sale, and MULTIPLE items are now out of stock in the sizes I ordered, so I litterally CAN'T just "repurchase" the items with the money they want to refund). OH! And they REFUSE to refund the TAXES on the items I paid for and never received!!! That is THEFT!!! I'M SO FRUSTRATED!

An item was missing from my order. There is no phone # to call, so I sent an email. A month later I get a response that they will replace the item, and the I haven’t heard anything since (order placed in Oct 2024). I sent a second email and have not heard anything back. Absolutely unconscionable to take someone’s money without giving them what was paid for, and then ignoring requests to make it right.

I agree with everyone else. Shipping takes FOREVER! I ordered clothes from Old Navy the same time I pkaced an order at Children's Place and it came in 3 days. And for the person who said to puck it up in store instead of shipping, the nearest Children's Place is approximately 68 miles away! No thanks. This company won't be around much longer.