The Children's PlaceReviews of childrensplace.com

Customer service when ordering online is horrible . I placed an ordered on 7/14/17 the money was immediately withdrawn from mommy account . I realized I never received an order # on confirmation email with shipping information so I reached out to customer service . They were no help whatsoever they were not able to find my order by email, name , address or anything but my bank account reflects that I was charged . This is such an inconvenience and what makes matters worse is that that order is for my sons school uniforms ! With school starting in less than a month I was excited that I was done shopping but according to Childrens place I have no order but was charged ! I've had to now go as far as disputing this with my bank . Also ot would help if they did not out source and hired within the country It was very hard to understand the customer service representative. For now on I'll just go in the store to shop ..... plus the hold time is 30 minutes to speak to a rep that isn't helpful

Do not ever order online. They have the worst customer service ever. I placed an order and realized a few minutes later that they had the wrong shipping address. I immediately called customer service and they REFUSED TO CHANGE THEY SHIPPING ADDRESS. They REFUSED TO CANCEL THE ORDER. The order didn't ship until the following day, so they could have easily changed the shipping address, but they wouldn't. I have never received my order. I called again today, and they REFUSE TO REFUND MY MONEY. They have literally stolen my money.

MOST AWFUL AND INCOMPETENT NON- U.S CUSTOMER SERVICE REPS WHO KEEP SAYING THEY UNDERSTAND AND NOTHING IS BEING DONE ABOUT MY ISSUES. MY ORDERS HAVE NEVER COME WITH ALL ITEMS AND I AM NOT RECEIVING MY REFUNDS ALTHOUGH I HAVE CALLED MANY TIMES!!!!