The Children's PlaceReviews of childrensplace.com

I had ordered 3 things as a birthday present and all 3 were too small. When I called the rep was not helpful at all. emailed them all I wanted was just to send this order back and reorder a size up. They said they didn't take returns on clearance items. That's fine but mark all the items non returnable and leave some that doesn't. When another rep emailed back she said I couldn't return the 2 items on clearance and the other item I could return but with a 6.99 shipping free. That's almost half of what I paid for the item. Poor customer service!

The economy is disgraceful people are being laid off and much more. This company have no remorse for their customers when it comes to late fees, no extension or anything. If your bill is due to the first of every month and you pay it on the 2nd or the 3rd of the month they slap you with late fee charge. The operators are no help and just keep repeating the same crap over and over without any solutions. Shame on this company

Been a loyal customer for 8 years with 4 kids. Customer service is the worst. Missing items and lost package they just tell you to contact courier and report to police. Will never buy online again! Hope this business goes down by hiring lazy representatives!

I ordered 6 jeans for my son. They arrived and looked nice, but after one or two washes multiple of them developed holes on them. Mind you, my son has some other jeans from walmart (Wondernation) that he's had for 2 years and they are still in great condition. He had not done anything differently with the jeans that we got from the children's place than the jeans he had from walmart. I also had washed the jeans all together, so they were washed the very same way. So there was no difference in how they were worn or how they were washed. The only difference was they quality. When I called children's place with my concern of their quality and desire for refund - they gave me a claim number and want me to return the item to determine if it is a quality issue on their end or damage on my part in which they would discard the items without giving me a refund. I have no problem returning the items but if their judgment is poor and they decide it was an issue on my end and not theirs, I will lose the defected items and my money. This is terrible customer service. If I could give a zero I would. This is bad quality and poor service. I will not be buying ANYTHING from childrens place again. Even walmart has better quality than them when it comes to their childrens jeans.

Had I known when they offered me their credit card and I would save an extra 30% today that I could not make my credit card payment over the phone, online, or with a store by phone, I NEVER WOULD OF GOT IT! They expect me to hand them my banks routing number and account information for payment which will never happen. So now I have to go get a money order somewhere and then mail it to them. Evidently clerk over the phone at one of their stores told me customer were complaining for them charging for using your debit card to make a payment so they thought…”WELL THEN NO MORE DEBIT CARD PAYMENTS!” So for me it’s now,”NO MORE CREDIT CARD USAGE!”

this is a garbage place, they take your money and never deliver the product. they need yo be sued for fraud. If you order online from that place i swear you will never get your order and they will easily swallow all of your money and their customer service is bulshit they are do incompetent and they only know one thing and they say it again and again which is "sorry we can't help you"

If I could give a zero or negative star I would worst company ever I placed an order for Christmas on 12/16 on the site it showed the order would be delivered before Christmas I found they didn’t ship the order till after the 18th and I still have yet to receive the order as it shows Monday the 29th to receive now I contacted Children’s place was told their delivery takes anywhere from 7-10 days with the method I chose when I ordered the method I chose showed it would arrive before Christmas customer service was horrible when I requested a refund no one responded would never recommend buying from them again

Purchased a boys shirt online for $28. It was too small but the return process is cumbersome and you have to pay for return shipping. By the time I stand in line at the post office and pay $10 to return the shirt it's not worth it. I will never shop here again!