The Children's PlaceReviews of childrensplace.com

I am having the same problem as the previous reviewer. I returned an item in store on Oct. 30th worth about $63. I had paid for it with PayPal and was issued a receipt for the return in store. It's Nov. 27th today and despite placing several phone calls and having two cases opened to address why I have not yet received the refund I still have no refund. I am told there is no one that can issue a refund at the Childrens Place except for this "case management department" which doesn't take phone calls. Must be nice

My wife ordered clothes online. She loves the clothes. However, I had to return several items on her behalf back in August 2019. I took pictures of the return slips and even the tracking number. The total of the return was around $60. It's November 27th which is Thanksgiving Eve. This makes around 6-7 times I've called about this Case Number. EVERY time I get put on hold and then a lady comes back on and always tells me they'll get back in touch 48-72 hours. I'm on hold now awaiting the same response. They will admit receiving the items and can "see" where I've called in but can't seem to process a refund. $60 is not bankrupting me but it's the fact they're doing this. This is the WORST customer service I've ever dealt with. I've never dealt with any company like this bunch. Oh, they're nice when you're huffing and puffing about calling all these times getting the same response. My wife has never received an email about the status as they claim following their spill of 48-72 hours. The lie! Just told me they're having technical difficulties but we should have an email by the end of the day. Wanna bet?

Horrible ! Went to pick up an online order for my daughter at Buckland mall. When I got the package at the store and opened it it wasn’t even close to what was ordered! Should have been a 4TDress was 3 2T boys shirts!!! I asked it I could leave it and return it. Manger said no she gave me a sealed package??? I was aggravated and said bit this isn’t what was ordered I do t want it?? You have to deal with corporate. Was her answer. Not “sorry for the inconvenience “ then she proceeds to say loudly “you see her comin at me?” Trying to incite the customers in line!!!! I ask if they have the item in the store that I could buy? She says if they do she can’t give it to me for the price paid online ( a lie) them tells me they only have a 2T, so I ask if she can check other stores. Flat out no! So I say ok , and I ask her her name. She says “I am not giving you my name” so I take out my phone to call my daughter and tell her I didn’t get the dress and she starts yelling “ don’t you take my picture or I am calling the cops!” Seriously???? I told her I didn’t need her picture! Calling corporate tomorrow and NEVER shopping there again!

My mother went to the children’s place in Lebanon Monday awful just bad they are rude they are always playing on their phones. It’s awful how your phone is more important then helping out a costumer and they wanna stand in the girls part of the store laughing and messing around just terrible service don’t go there , unless u want terrible costumer service.

Worst customer service they hung up on me because they didnt like that i was stating the truth! Paying the $60 i owe on my credit card with them and will never shop here again! Every one else dont fall for this scam of a store!!!

This is beyond belief!!! If you have The Children’s Place credit card, beware of the interest charges on late payments. I purchased uniform pieces for $38.90. The following month I received an errant late payment charge along with our bill for the $38.90. We paid the $38.90, and the late fee was canceled. One month later, today, I received another bill for the same items, only this time for $41.90. When I called, I was told that there was a two dollar charge to cancel the late fee, so I now owe the entire amount again plus the two dollars. Does any of this make any sense to you? It sure doesn’t to me. I have cancelled my card and will NEVER do business with The Children’s Place again.

I absolutely love the clothes and prices. However ordering online is a big hassle. I always have trouble placing order through app. I've also called customer service many times and seems like I'm not only customer with that problem on ordering.

I have been to San Francisco premium outlet branch ! The people there are not friendly and if i may say cold and aggressive ! The shop most of the time is super messy , they put items on sale however when u go to the cashier they tell you no sale on it. Terrible customer service ! They always refuse to add the VIP discount of the outlet! They have good and elegant products but because of the terrible customer service we won’t shop there again