The Children's PlaceReviews of childrensplace.com

I have been a loyal customer of TCP for almost two decades now. I never had a problem with the company until a week ago. I started using their online shopping app because it was convenient, cheaper and some of their products are only available online. Two of my children are long and tiny(no waists), and my other child is on the Huskies side. The Children's Place could accommodate both by having the expandable waistband in all their pants. I recently ordered something online and never received my package. UPS claims that they forwarded it to USPS who in turn claims they never received it. I've been calling and emailing the company to no avail. I understand that their is a crisis in the country right now but I don't believe that TCP should be able to take people's money and not deliver their package (s) and basically tell customers they're out of luck handle it. I am currently working with my bank to have my money refunded back to me which can take some time. TCP has adorable clothes especially for girls and my daughter really loves the selection that they have. Their prices were great plus they often offered Children place bucks and reward incentives for future purchases. Unfortunately due to this fiasco I no longer have faith in the company's ability to provide customer support or satisfaction and will no longer shop with them.

careful with this company I did instore return for an online order and it’s been a week, I haven’t received my refund! they want a picture of the receipt but with 4 kids, idk where it went. They don’t want to give my money back, they haven’t respond to paypal about the refund and calling the bank doesn’t solve anything. I had problems before but not like this past few months. I will no longer be buying from children’s place or Gymboree. Employees are rude and in Las Vegas stores they hire nothing but dumb people that can’t do their job. If you live in Vegas stay away from the one in centennial the lazy manager there is no help all she does is take personal calls and the way she talks infront of kids and customers is disgusting.

I was gifted a $100 gift card from the children’s place for my baby shower. The day I went to the store to use it, they told me the card had never been activated. So, basically a family member paid them $100 for this gift card and it wasn’t properly activated. I no longer have the receipt bc it was months ago that I received this gift card. I called customer service and spoke to many different people who would do nothing for me. Absolutely terrible customer service. They basically stole. I am a single mother and I will NEVER shop at their store again. I am appalled how little they cared to help me.

I placed an order 3 months ago. It was delivered to the wrong house. I went in to the store amd bought the items because I needed them by that weekend. I called their corporate office and told them the items were shipped to the wrong house. They said I had to wait 3 weeks while the "Investigated" the dispute. Nobody once has called me back or emailed me. I have called them probably 20 times and every time they tell me to call back next week. I am working with Comenity bank who has helped more than they have but the charges still have not been removed. Never in my life have I dealt with such a terrible company. I just want to cancel my card with them and never shop there again but I refuse to be stuck paying for something I didn't recieve. Everytime I reach out to them it takes an hour of my time amd I get nowhere. Just don't shop here.

Saturday JANUARY 18 Trying to find your package? Delivered JAN 22 12:53 PM Insufficient Address Pasadena, CA JAN 18 10:48 AM Delivered, In/At Mailbox Pasadena, CA JAN 18 7:10 AM Out for Delivery Pasadena, CA JAN 18 5:30 AM Arrived at Post Office Pasadena, CA JAN 18 3:50 AM Departed USPS Regional Facility Santa clarita ca distribution center JAN 17 11:33 PM Arrived at USPS Regional Facility Santa clarita ca distribution center JAN 17 8:43 PM Arrived at USPS Regional Facility Los angeles ca distribution center JAN 17 7:28 PM Accepted at USPS Origin Facility Los angeles, CA JAN 17 12:00 AM Pre-Shipment Info Sent to USPS, USPS Awaiting Item usps Tracking Number 420911019200190211452255726458 NEVER RECEIVED ORDER. I PLACED ORDER ONLINE, IT SAID SHIPPED TO STORE, SENT CONFIRMATION TO PICKUP THURS. -- TURNS OUT ITEMS WERE NEVER SHIPPED TO STORE, GET TO STORE SAT. 01/18/2020 SAYS ORDER COMING NEXT WEEK. WHILE IN STORE RECEIVE A CONFIRMATION 1 PAIR OF JEANS WERE SHIPPED. NEVER RECEIVED JEANS. SENT EMAILS. GOT THE NO-REPLY IF YOUR ORDER WAS CONFIRMED THERE'S NOTHING THEY CAN DO. IT WAS $80 WORTH OF BABY CLOTHES W/SALE PRICES. OF COURSE WHILST IN STORE, NOTHING ONLINE IS THERE AND (SIZES &/OR PRICEWISE) NEVER AGAIN. I WAS ROBBED.

I ordered stuff from childrens place, about 11 shirts and 2 pair of short for an upcoming cruise. My items were shipped separately so I recieved 1 shirt Sat 1/11and the other Items where scheduled to be delivered Tuesday 1/14. I get an email on 1/14 that says my package was delivered so I go check my front step no package. I call customer service and the guy was so rude, he told me since it said the package was delivered I would have to call UPS to figure where it was. I then told him I didn't order from or give my money to UPS, that is why im calling you. He then after being really rude told me there was nothing he could do and I would not recieve my items or a refund I would have to call UPS or my bank and cancel the payment. This is not the first time I got a delivered email but didnt get the package, only difference is last time the package came a day later. I will never order from childrens place again! And I will also have to find my sons some summer clothes before our trip SATURDAY.

I REALLY hate giving this place 1 star, because it really is the only place I can find decent jean's that actually last and fit for my son. But...after the last 2 orders I made online, it has just gotten worse. The first order I made about 1 month ago, and it went to the wrong address. Thankfully, I just happened to check the delivery update, and that's how I found it. So now, even though they say they deliver by UPS, they do not. They deliver it to a UPS store, but then after it is shipped "somewhere", it gets transferred to the Post Office to be delivered with your regular mail. It took over an hour at the post office for them to find my package, because they only give you a UPS tracking number, not the USPS tracking number. So being dumb, I order from there again the beginning of last week. No better. This package is coming to my house at least (this time), but this time they shipped 1/4 items, which I received within 3 days. The other 3 items? Yeah. That went from Alabama to Illinois overnight. I received an email and a text saying it would be here Monday (today). All day, the websites have been saying it is "in transit". Now, I am told it won't be here until Wednesday. Sooo, let me get this straight. You can get a package from Alabama to Illinois overnight. But cannot get that same package 2.5 hours south, in the SAME state, for another 4 days?? Does anyone there own a map?? Answer: no. You know how I know? Because when I called their customer service, they said the call center is in GUATAMALA!!! So you cant even talk to someone SOMEWHAT local!! Plus, now I come to find out they are outsourcing even more jobs out of the United States?? I used to LOVE this place. Looks like I will be looking for a different place for his clothes. Oh, and they said that if it is "not before 10 BUSINESS DAYS, then there is NO problem with the order", and there is nothing they can do.

Worst service ever! Bought a pair of pants for my daughter( $30) and when we put them on for the first time we noticed their was a stitch rip at the butt seam. You could clearly tell it was a product issue. I sent in a photo and asked for another pair and they said i would have to send the pair in to be looked over and if "IF" they decided it was faulty product then i would recieve a refund. I dont think i should have to spend money to send it in when it clearly showed what was wrong in a picture. Told them i didnt want to waste my money to send it in and never got an email back. When i spend $30 on 1 pair of jeggings i highly expect them to atleast last 1 day. Walmart clothes are better quality.