The Children's PlaceReviews of childrensplace.com

I ordered online 3 tops with matching pants, a beautiful set as a gift for my nephew. 2 weeks later, i got an email saying half the order was out of stock. only the pants would come. What would i do with sunny yellow or aqua pants without those tops??? immediately i emailed them back saying i did not want half the order, please cancel it completely, no response, i called in, i got an automated message "due to the high volume" and it hung up. no way to reach out to them. i sent multiple emails and called. no response. a week later i received the pants, i do not want them and would like a return label to return them. yet there is no response. In a world where all stores are a click away, customer service is a big factor. and here there is literally NO customer service.

They have the worst customer service. I did a large purchase online, received items in separate shipments, which I received almost all of them with no problem. The last items said they were delivered to my house but they weren’t. I called customer service- the gentleman barely spoke English & seemed like he was reading off of a card. He proceed to state they can’t do anything. He had no help & just kept repeating whatever he was told to say. It is so frustrating.

I ordered about 10 items on June 17th. Two days later they sent me an email stating that my entire order was cancelled and no money will be charged for cancelled orders. That was a lie because they took the money for the entire order and I've been trying to contact them to solve the issue before disputing the payment with my bank. This isn't the first time they've taken my money and cancelled my entire order but I felt third time's a charm and evidently it's still the same shananigans. I will not be ordering from them in the future they blew my entire mood. I'd say shop there in person but don't use the website.

So frustrated and I wish I looked up reviews before I bought anything. The price was tempting but that’s about all positive about this place. It takes almost a month to get things, sizes are ridiculous. I ordered 18-24 months size and I think I can fit in them. Whatever I ordered is too big for my 2 year old, so out of money and clothes for the season. Never again.

Ordered 31 items. They’re shipping them two at a time, sometimes 4. The first package I received had two items that were not apart of my order. The receipt and email both stated that my items were in the package, but they were not. I emailed them to let them know, so I could figure out how to get my real items, and still haven’t heard anything back.

If I could give it zero I would. This is the worse place to order clothing. I order $78 worth of clothing for my grandchildren and received a confirmation. Nine days later 3 items have shipped. Three other items canceled without notifying me and no shipping date on the remaining items. My total is now down to $48 and they're debiting my account by $2 and $3 at a time as it's shipped. Customer service after you get through the voice tree to talk to someone disconnects. They do not respond to emails. I would cancel but, I can't. DO NOT BUY FROM THIS COMPANY!!!!

I ordered my daughter clothes since April, never received my items rather got an email saying I returned all my item. I called custom service and not one reply even send it an email nothing. I used my place cash , and this is not even fair to me. This is so unprofessional.

I was making 2 orders to Spain recently. I ordered many things because of the high shipping and tax costs. We had 6 coupons that we used and it was a super offer. After we made the order, children’s place just cancelled some of the items, because the order was probably too cheap and without any info they just send it to Spain. Without our favourite things and most expensive ones in the order. The coupons are used, we don’t have them anymore. Couple days later we made another order and we put to the basket same items but regular price without the extra coupons. The order was taking much more time this time. Finally they did the same thing. Best items from the order they just cancelled without any information and sent the package. I was writing to them 9 days in a row now - no response ! Lack of profesionalism, 0 contact, 0 responsability. Horrible customer service ! Phone contact - nothing ! Always hanging up the phone and never ending story with too much customers in the line ! The only thing is the children’s clothes are nice. Other than that, they just do what they want without any respect to the customer ! 1 star is only for the clothes. If I could I would give 000000 zerooooo !