The Children's PlaceReviews of childrensplace.com

I have nothing to say about the system of this place but “ridiculous.” I never bothered to come to their page on trustpilot but I felt compelled this time and was expecting a low rating and looks like I have the same complaint as the others. And it makes every sense. I placed an order on August 9, 2020 of two baby girl dresses and a pair of baby boy shoes. Right after that, I realized that I ordered the wrong size so I went back to my orders to see if I could change or cancel the order and nope, no such options. Then I called their customer service but it was out of their office hours. Then I emailed their customer services asking how can I cancel my order? Next day I called their customer service within office hours lest they ship my package before I get an email back. The lady over the phone was helpful (or so I thought) and after some time, she said something like she placed a request for order cancellation, and within 24 hrs I should get an email confirming the cancellation and if not I should call them again. Guess what, next day I get an email confirming that my order was shipped. I was like okay fine I’ll just go to the store to return it (the closest store to me is a 25-min drive btw). When the order arrives, the shoes which costs about $15 are actually CRIB shoes, not for actual walking. The description says “Baby Boys Hi Top Sneakers” and how would I know they are crib shoes?! I was not happy but whatever, I would go return it at the store. I forgot about the items sitting in my closet for a while. Until, until I get an email from their customer service on SEPTEMBER 2ND, telling me what? —>”Thank you for your email. A Customer Care Specialist will get back to you soon. For your reference, your Case Number is....” After about 2 weeks of me receiving the order and Over 3 weeks of sending them an email, they finally decided to tell me that got my email and will get back to me. After this I was beyond enraged and felt i had to go write a review on trustpilot now. I’ve made one purchase last year around this time and it arrived on time and I had no issue so I was under the impression that this company operates normally like others. Their items are good quality, but why are they doing business like this??

Horrible customer support, I ordered early sept, my order was split into three with the bulk being in the third missing order, calling their support is garbage as it's an automated system that just disconnects everytime because of "high volume" I called my closest store front location for help and they basically said I was SOL. Will take my business else where from now on. Update: the rest of my order arrived yesterday 11.13.2020, having to wait 8 weeks for a package that tracking showed as in my city for 6 weeks previous is horrible. The package arrived with tears in the bag and quite damaged as well, good thing all the items were still in it. Also would lile to point out that I received the order past the returnable date on the invoice by a week.

Haven't received 2 purchases made at the beginning of the month. The tracking info seems to show both purchases are lost? They just haven't left NJ where the company is based. And their phone line just disconnects you because they're busy!

Their "buy online, pick up in store" is a complete failure. Do not waste your time and energy. First order I paid online got to the store just to know my items were not in stock, while it said online they had them. They were supposed to secure my items since they were paid for. Second order, two days pasted, didn't get the email stating my order was ready so I headed to the store anyway. They told me my order wasn't ready to be picked up, so I went to shelve, grabbed the 2 backpacks and lunch box and paid them in store. It took them more than 2 days to do that. They have not respect for their customers nor they can commit to their word. This company is a joke.

I placed an order on September 18th. It took a week before I even received an email stating that The Children's Place had received my order. I waited a few more days and reached out to customer care to ask where my order was and when it might ever ship. No response was ever sent. I finally received confirmation that my order had shipped and the tracking showed it would be delivered on September 26th. Well that date came and went with no delivery. No, order status updates. No, hey sorry we are delayed. Nothing!! Radio silence. I reached out again to customer service to ask where my order was and I still to this day have received no response to my first or second email. I finally found out my order would be delivered on October 3rd by checking the tracking myself. Again no delivery as promised. So I checked the tracking and once again it states the package will be late. I now have placed a third email to the The Children's Place. I seriously doubt they will ever respond. I also contacted Comenity to cancel my 'The Children's Place' credit card. This will be my first and last order with The Children's Place. It's not even so much the ridiculous shipping times or the missed delivery dates. It's really the lack of customer care. Their prices are cheap! I'd assume their clothes are probably about the same quality as is their customer care, but I can't comment since I don't have anything 16 days later. Lower quality clothing is what I fully expected and was willing to accept for play clothes. I just kind of expected to actually receive something for my money. Parents looking for children's clothing ..... Rest assured your order would arrive quicker if you had someone start from strips of fabric, hand sew the items and then ship them by car from China. Order anywhere else.

Well, second and last time I will order from the children's place. My second order was for my son's birthday gifts, placed order and received email that my order shipped 5 days later with an arrival date of the day before birthday. Perfect, except it never arrived. Contacted the children's place and received a new email stating being sent to another address. Waited 20 min to talk to them on phone about my order/address. 20 minutes later, they told me they had the correct address, it just never shipped and blamed COVID and "their rights to have increased time to process." Now told to wait 5 more days and to call them if I still did not receive, then they will attempt to help me. Wow! Worst customer service ever, she was repeating a cue card over and over in response to my questions that it is "their right to have ample time to get the package sent... just like it is my right to NEVER give them my business again. You know, amazon uses USPS during COVID too, yet they still manage to get me what I paid for and has a customer service that attempts to help. Just saying... goodbye TCP!

DO NOT order from them online. HORRIBLE customer service. I have been using them for years and never had an issue until I went to place a order last week and noticed that as soon as I hit “place order” my total JUMPED up $25 and every price in the cart changed. I immediately called them about the issue and after some serious arguing about it, finally got the person to cancel the order. The pending charge on my account came off and I thought all was good. Until 5 days later they RE CHARGED my account! When I called back they said the order was never cancelled and there’s nothing they can do. The tracking number they gave me leads nowhere and I can’t get my money back unless my package decides to show up. I have never been so disgusted by a company’s customer service in my life. Save yourself the stress and order from anywhere else.

They charged me twice once at the check out bag and then again almost a week later. My cards in the negative now. Manager told me yesterday all was paid and I was good then why another charge. I called yesterday and earlier today and was told it’s all paid all is good it is in the process of shipping. This is beyond horrible and unprofessional. I want my money back from this company. I’ve spent over 1000 in a month and this is how I’m treated