The Children's PlaceReviews of childrensplace.com

I never leave reviews but want to warn potential customers about their horrible customer service! I ordered over $200 worth of school clothes for my son. I was offered 30% off my order if I signed up for a children’s place credit card. That’s $60 off! So even though I didn’t really want to, I did it. The amount was around $140 in checkout after the discount. Went to my PayPal, and paid for the merch. They charged the full amount of $200! I called customer service to either cancel my order or receive a refund, which I received neither one, even after speaking to a manager. Only thing they offers was 30% off my next purchase. 😑 Bad business. Customer service was a joke. Too bad since I love their clothes

I have to shop online with this company because our local store closed down. I have been ordering online from them for over two years and never had a problem until recently. I placed an order 3 weeks ago and still haven’t received my full order. Half of my order was delivered within a few days via USPS. They decided to send the rest of my order through LaserShip. Everyone knows that LaserShip is the worst shipping company ever. My order has been sitting in the LaserShip warehouse for over 2 weeks. the Children’s Place will not refund my money and LaserShip will not deliver my order. I am very disappointed with the Children’s Place and will no longer be purchasing anything from them.

Horrible customer service. My package never came even though it says delivered. Its been days and now I was told I cannot get a refund for my money because I can't prove I never received it. Never ordering anything from this company again.

2 online orders were never delivered. They were lost in transit. Children's place refuses to refund my money even though they can clearly see they were lost. Will never order from or purchase from again. Customer service sucks and won't help.

The children’s place opened a credit card in my name without my consent because it allowed them an increased commission check. I will never ever shop at children’s place again. I have never in my life seen anything like this!!!!

They are crooks! They lie about your order, tell you that it’s in shipping process, so they can’t refund you. How is it in shipping process in 12 hours! I want a refund! They are unethical, hence THAT’S why they have a lawsuit now. Just sad, I will be disputing this with my bank!

This is the worst experience that I have had to deal with in along time. I opened a charge account because they were offering the 30% off your first purchase. When I was checking out I entered the code and the code wouldn't accept but stated that the code would be applied at check out, so I checkout the merchandise and the 30% didn't apply to the account so I call customer service and was informed they are sorry the code didn't apply but they could give me something for a future purchase. I said I'm not interested in a future purchase I wanted it for this purchase and the rep. stated to me we can't make any modification to an order once it's place. I in returned told him I wanted to cancel the order and cancel the card as well. I was transferred to the credit card department and I cancelled the card and the rep. stated that the whole order would be cancelled. But the card was cancelled and the merchandise was delivered after I cancelled everything. I called CS and spoke with a Supervisor and her disposition to me was even if you stated to cancel, an order we can't make changes once order has been placed. I said that is a bull crap we are in the 21st century and everything is controlled by computer and order could have been cancelled. I am very displeased a company this size that they are the worse when it comes to customer satisfaction. I never write reviews but there is a first for everything. I used to order all my grandchildren clothes from here. I will spend my money elsewhere. You have lost a loyal customer.

I choose to place my payments in the mail and do it long before their due dates. I then receive not one, but two late fee bills in the mail (One in January, now one in April) I called in January to dispute, right away the late fee was dropped. Today, it was the total opposite. Turns out, my payment was received 1 day late thanks to the postal service. Looking more into things, the reason for the lateness could be because the due date for my payment was on a Sunday when the postal office is closed. My payment was "supposedly" received that Monday (what a coincidence!). Immediately my account gets pinged and a late fee was applied. I feel that this is absolutely ridiculous not taking into consideration the pandemic and the lateness with USPS! You would think that the company would understand but NOPE! The representative Danielle who I spoke to and supervisor Robin were rude and offered NO help. Per the supervisor, a customer cannot have a late fee erased from their account more than once. This is beyond outrageous because if you look the date on my check and the date that the envelope was stamped by the postal service, you will clearly see it is not my fault for its lateness in arrival. I am outraged, furious, and frustrated that I was offered no help in reconciling this late fee to where this company has lost itself a customer!