The Children's PlaceReviews of childrensplace.com

I placed a 22 item order that was split into 4 different orders on the 5th of October and to date I have received 4 pieces. That do not even match, My daughter has picture day coming up at school and we have NOTHING to wear thanks to the lies told by this company in reference to delivery date. Customer Service could care less and I have made several calls concerned about my order and they could absolutely care less. If I can not grab it from the store I will never order from this place again. Thank you for ruining my daughters Pre-K Picture Day :(

I placed an order for school clothes for my son that consisted of 21 items total with a total of around $240. The first order with 5 items in it shipped via UPS and I had the items in a few days with no issues. The second box was 16 items totaling to $185 and it was shipped via Lasership. When I checked the tracking for the items since it had almost been two weeks, I see the details say it was delivered at my front door about 4 days prior. I immediately checked my doorbell camera for this date and time and watched the footage. No one came to my house to deliver anything. I watched all of the footage for that day as well as two days after and no packages were ever delivered. I checked the tracking details and it shows my package was delayed to weather at 7:52pm. The next details read as follows: “9:16pm loaded onto vehicle; 9:18pm out for delivery; 9:19pm Delivered at front door”. This is physically impossible as I do not live across the street from a Lasership facility, and I live pretty deep inside my neighborhood. The next day I called The Children’s place and after sitting on hold for 10 minutes, they told me that it says delivered and I need to call Lasership. I called Lasership, and after sitting on hold on an annoying recorded loop about tracking items online instead of on the phone for 58 minutes someone finally answered with a terrible attitude. I explained to her what happened and she said the package is marked as lost and I should let the seller know. Then she stated they would tell the seller. I asked why the package was marked delivered if it wasn’t. And I also asked why because this makes it harder for me to get my money back. I called Children’s Place back and sent the email I received from Lasership and they still could not help me. The email was BS and was as vague as ever. Lasership is a crappy delivery company for those who are not familiar. They are a parcel delivery company that I honestly feel is trash. They do not seem reputable. This is not my opinion from this interaction but because I am a concierge manager at a DC high-rise and I deal with them often. It somewhat seems like they hire anyone to deliver items and do not hold them accountable for them when they fail to do the job they signed up for. I ended up asking for the manager of the person I was speaking with. The manager gets on the phone and proceeds to tell me I received my package even after I offered up the doorbell footage from my camera as proof that I did not receive it. I expressed I would prefer to have the items instead of a refund and she told me that she could give me a $50 coupon. I politely asked her why she thinks I would want a $50 coupon when I spent $185 on items, and I asked her to make that make sense. She asked me if I was done and I told her that I would be done when I have my items or my refund. She told me that no one here would be giving me a refund so I told her some choice words and that I would just dispute the charge on my Children’s Place credit card.

I placed 2 different orders. They split this into 4 packages. 2 arrived in a timely manner. The other two got stuck in transit. Shipping info kept changing so it was hard to track. At this same time my mother in law ordered also, her order never showed up. Then one day says it was delivered and it wasn’t. So she is out her money. Knowing they did this to her I got on contacting someone about my order before it tried to say mine was delivered. I went online and made a claim that both packages had not come. I called the company twice. Both times was told they didn’t know what was going on just slow shipping. ( the packages had been sitting at one location for a week with ontrac) Finally after a week and a half I made another claim online saying they hadn’t arrived and they did finally let me request a refund. I did get my refund. I feel like one of the lucky ones. Buying online shouldn’t be such a gamble. Prices were good and clothing cute. But that does no good if you never get the items. Can’t figure out if children’s place is crooked and never send most packages or if they just choose crappy delivery services. Either way maybe 50/50 chance you might get your stuff and about the same on getting your money back if you don’t.

Order never showed up. Customer service rep told me to call UPS and deal with it myself. They want me to wait 2 weeks past the supposed arrival date to call them back for a refund. In the meantime I can't reorder my children's school backpacks in case they show up, but I can't cancel the order either. Totally stalled. So many reviewed lost the same issues.

Quel mauvais service, j'ai acheté une carte cadeau et celle-ci n'a jamais été activée, la succursale me dit qu'elle ne peut rien faire et me donne un numéro de téléphone. À plusieurs reprises, je les ai appelés, ils ont vérifié ma carte et m'ont confirmé effectivement qu'elle n'a jamais été utilisée et qu'ils m'envoient une autre carte (6 semaines) après 8 semaines, rien reçu. Je rappelle et on recommence, 8 autres semaines et rien reçu. Je rappelle et on me dit qu'ils ne traitent pas ce genre d'incident. Quel service de marde!!!!!!

I placed an order 3 weeks ago. Tracked it down says package damaged in delivery. TCP never called to tell me or send me a new package. I had to call them and even after calling them AND speaking to a supervisor, they refused to send me a new package. How does this make any sense at all?

I would never purchase anything online!!! They want you to pay for your returns n they are rude

I would give Children Place online no stars. They are absolutely horrible. The worst company online. They don’t supply your items. The first time they only ship one item. Then, I call to ask where my other items, they only sent 4. Then, I didn’t get 4 more pieces. They told me they can’t reship my 4 pieces. Don’t shop with children’s place online no more. Horrible Don’t order from them.