The Children's PlaceReviews of childrensplace.com

I placed 2 orders (one from Childrens Place and the other from Sugar & Jade) that were shipped together. My package is lost and customer service refuses to help resolve my issue with reordering. I spent a total of 2 hours on the phone getting nowhere. The first attempt to contact them I was told to wait 10 days since the last package scan and call back. I waited the necessary time frame and was asked to wait another week which is unacceptable at this point. The website allows me to request a refund, but for reshipment at no cost to me it instructs me to request a refund and reorder the items or call customer service for assistance. I wouldn’t have a problem with this except I used a $5 reward on one order and a $10 promo code I received via text message on the other order. By requesting a refund, I lose the $15 promotional credits. Customer service refused to help me reorder because rewards and promo codes can’t be reissued. They also said if I reorder the same items, they can’t manually apply the discounts as a refund. I should NOT legally lose promotional value since this is not a return and I am just trying to get the same items I ordered. I earned the reward and the $10 text promo shouldn’t be wasted because of items not received which is not my fault. All of their direct competitors provide far superior customer service in situations like this! Childrens Place does not care about customer satisfaction or retention for that matter. Customer service is located in Columbia and the agents including a supervisor and manager I spoke with basically read from a script in a robotic way without helping. I messaged on Facebook and sent an email in hopes of receiving assistance with placing my reorder, but have not received a response. What is the point of outsourcing an entire department that does not even come close to fulfilling the expectation of what customer service is??

Will constantly Flag and cancel orders that are legit. No wonder the company was involved in a lawsuit . They shady practices are undeniable. How are they still open I have no idea. This company needs to be boycotted.

BY FAR THE WORST CUSTOMER SERVICE EVER! IT TOOK SO MANY EMAILS AND PHONE CALLS JUST TO TALK TO SOMEONE. I WAS MISSING AN (ONE) ITEM FROM MY ORDER. THEY DIDNT EVEN REACH OUT TO ME OR REFUND MY MONEY RIGHT AWAY. IT WAS MY TIME THAT WAS TAKEN AWAY, WHY DONT COMPANIES CARE ABOUT THEIR CUSTOMERS ANYMORE. THEN THEY DONT CARE TO GO ABOVE AND BEYOND TO MAKE IT RIGHT SO YOU CONTINUE BEING THEIR CUSTOMER? THESE BIG CORP. DO NOT CARE. I WISH I COULD CARE LESS AT MY JOB BUT GUESS WHAT....I CANT AND I WONT BECAUSE I CARE ABOUT EVERY SINGLE PERSON I CARE FOR. THIS COMPANY SHOULD BE SHAMED. NEVER AGAIN WILL I MAKE THIS MISTAKE....SHOP LOCAL OR WHERE YOU KNOW THEY CARE ABOUT THEIR CUSTOMERS. LUCKY THEY GET 1 STAR, I'D GIVE THEM ZERO STARS

Horrible its literally Christmas tomorrow and my package was so post be delivered to my home but instead they sent to a UPS store where it said for days and I didn't realize it until I start wrapping gifts that missing items and now I'm a day to late and they sent my package back but they delivered half a and now my kids won't have they Christmas present and their is nothing I can do and I won't be able to get those items. Then I called children place and told them what happen and all they can do is return the money I don't want the money I won't my items and to have them sent back out but all they can do is return my money I will be closing my account.

I give this company ZERO stars! They will not help me get my money back! Lost package….giving me the run around. “You have to talk to shipping company”, then after you track down which shipping company had the package last…they tell you they cannot find the package either….You have to call back to Children’s Place just so they can tell you that they still won’t help you, “You have to call your bank”. What kinda business are you running??…..TRASH! No customer service here, I want a refund or my coats re-shipped. They will not help you with NOTHING!!

I placed an order with Children's Place on October 22nd. There is absolutely NO tracking info and no one responds to email inquiries. Buyers beware! Children's Place should be better than this.

First of all I have been shopping and placing online orders from Children's Place for years and never have had an issue until now. No one seems to want to help and I get the run around between Children's Place and the shipping company they use, LaserShip. I placed a large online order for a child with medical disabilities that I sponsored for the Holiday season that is in need. I received an email that my order was delivered at 4:19pm on 10/26 however it was only 10am when I received this email on the 26th. I immediately on 10/26 emailed Children's Place as an inquiry to my delivery since this was odd to me. As of today (11/1) I still have not received any response back from them. I contacted customer service the next day (10/27) and informed that I never received my package. They stated that since it is showing delivered in their system I have to contact LaserShip and have them investigate and that I will then need to provide proof to Children's Place from LaserShip that there was an issue with the delivery prior to them being able to do anything. So I contacted LaserShip to be told by the automated system that due to the call volume I will need to go the their website and submit an email regarding my package I never receoved. I submitted an email and no one has got back to me so I contacted Childrens Place again today and informed of my issue again and then how I submitted an email per LaserShip processes and was told again by the customer service rep that because their system is showing the package is delivered they can not do anything about it and that I have to have the proof from LaserShip that there was an issue with my package once they speak to the delivery driver....even though in their system is shows delivered as well but no one seems to think that it is odd that I received an email at 10am that my package had been delivered at 4:19pm when that timeframe was still hours away. Not happy! I have been shopping at this place for years and then the first time I have an issue no one wants to do anything about it and now the child I sponsored that is in need will not be able to receive these items and I am out $100. I will never shop at this place again and I am canceling my credit card with them.

Terrible Customer Service - absolutely no support - even after they screw up.