The Children's PlaceReviews of childrensplace.com

I am writing this review for an Online Order I placed on 04/02/24 that I still have not received yet. Today is 04/17/24. I have emailed this company twice with NO response and called once and was told that if I did not receive my order by 04/16/24 that I should call back and request a full refund. So today, 04/17/24, I have called NUMEROUS times only to get a recorded message saying they were closed. Must be the different time zone. Anyway, I would avoid this company @ all costs bc it’s very obvious, they do not care about their customer satisfaction and could care less about responding to both of my emails!

Terrible company DO NOT BUY! Paid $178.65 total and shipment still has not arrived. They only offer Place Rewards of $180 to fix the issue but to rebuy is $277.30 total a upcharge of $98.65. Items were promised by easter. Now I was told I need to wait until place rewards expire on 5/10 to call back and ask for a credit card refund. DO NOT ACCEPT PLACE REWARDS. THIS IS ILLEGAL AND BAIT AND SWITCH.

Shopping in store is fine. Bought some kids clothes online. Reasonable quality & good prices on most things. One item was high priced and poor quality so I want to return it. So no easy way to return products bought online. Must call customer service M-F during my work hours. And they now want me to wait 30 min on hold. Holy cow. What bad service. Not shopping here next time. The shipping for returns is NOT paid for by the store. The representative put the wrong items on my return receipt have to call again. Toll free number just hangs up. Calling Manitoba long distance. Not impressed.

They sent me a coupon for $10 off my purchase valid until the middle of the February. When I attempted to make my purchase on February 3, their website said it was expired. I placed the order anyways, and emailed support with screenshots showing the coupon was still valid - more than a month later, they reply and say that the coupon can only be applied at the time of purchase... ignoring the fact that I clearly tried and something was wrong on their end. Take my warning, if they send you a coupon and you try to use it well within the window and it doesn't work... just abandon your cart, they won't offer any assistance.

They have a minimum fee of $2.00 every month even if you have a zero balance. It is also a pain to cancel the card and they want to fax you your cancellation documentation. Who has a fax machine? This to me shows they don't want to easily send you documentation showing your account has been closed. Sketchy!!!! I was unable to cancel on the website and was forced to call. They wouldn't email me documentation showing I cancelled the account but I finally had them agree to mail it to me showing the account was closed. I refuse to pay any credit card company money monthly for a zero balance. I will be shopping elsewhere from now on.

Ordered 6 pair of pants for my daughter. For whatever reason they send out 6 different packages on different days FOR ONE ORDER! One pair never showed up and I’m still not reimbursed. The other 5 pair I received and have been charged 10 times for since receiving the order. Order was paid for already. Paid for and received weeks ago. Every night at 10:38 my card is charged again for the same order. Children’s place has been of no assistance whatsoever. Customer service is terrible and if you so happen to get someone half decent… STILL nothing is done. I’ve spoke to ten different reps who assured me it was taken care of. Well it’s not and they’ve taken bill money so now it’s affecting my personal life. I’ll likely have to close the account because children’s place can’t seem to stop their system from charging me repeatedly. This is the SECOND account believe it or not…that has been compromised by ordering from children’s place. STAY AWAY FROM THIS COMPANY

never order from this place if there is the slightest chance you need to return and item and you don't live near a store. trust me when I say avoid at all costs. I have been attempting to get a return shipping label sent to me for 2 months. their customer service model is completely useless. Sometimes they just dont even answer the phone. they dont return emails. they sent me a return shipping label ADDRESSED TO ME. please trust me when I say dont be tempted by the low prices. it will never be worth it, this company is garbage and will be a waste of hours of your life if you ever want to return something

Bad! Gave me $60 in coupons all at once but only allowed me to use $30 worth at ya time. Makes you believe you are getting a discount and really not. Prices in store do not reflect online. Often find online prices to be reasonable while in store is insanely high. Employees do not provide effective customer service. Don’t assist customers, don’t greet customers. More so about having and making plans after work while customers present. Mark up clothes and say sale to make you believe it’s a deal.